Customer Care Executive

Responsibilities

This job is provided by apna.co Key Responsibilities:

 Participate in lead generation Through Calling at least 100Calls Per Day, client acquisition, and retention activities.

 Assist customers by responding to inquiries and providing information about products and services.

 Handle customer complaints, process orders, and provide solutions in a timely and professional manner.

 Participate in various customer service initiatives, improving customer satisfaction and loyalty.

 Learn and support the implementation of customer feedback mechanisms to enhance service quality.

 Manage routine administrative tasks, such as data entry, record maintenance, and follow-up activities.

 Collaborate with team members to improve overall service efficiency and meet customer expectations.

 Gain exposure to financial products and services, assisting customers with their requirements.

 Develop strong communication and problem-solving skills through direct customer interaction.

Eligibility Criteria

 Graduation (any discipline) from a recognized university.

 Fresher’s who have completed their graduation

 Strong communication skills and a customer-oriented approach.

 Ability to work in a fast-paced environment with excellent problem-solving abilities.

 Positive attitude and a desire to learn and grow within the organization.

 Team player with a collaborative mindset.