Consultant Specialist
Birlasoft
Date: 3 weeks ago
City: Remote, Remote
Contract type: Contractor
Remote
Sr. Service Now SME/Consultant
Pune/Mumbai/Noida/Bangalore
Pune/Mumbai/Noida/Bangalore
- Expertise in understanding the customer business need and decipher it for technical development in ServiceNow.
- Specialization in designing solutions on ServiceNow platform basis the customer need.
- Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions.
- Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables.
- Experience in tracking work items and reporting the progress to different stakeholders.
- Experience in handling escalations from within the team as well as project stakeholders.
- Know how to conduct requirement gathering for ServiceNow implementation.
- Experience in designing Technical (LLD) Design Documents, Training Documents etc.
- Experience in conducting Technical Reviews, End User Trainings
- Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up.
- Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
- Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
- Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance
- Expertise in designing ServiceNow Reports and setting up Performance Analytics
- Experience in creating custom processes, custom 3rd party integrations and custom applications.
- Demonstrate an awareness of Best Practices of ServiceNow implementation!
- Ability to work, lead and manage a global team.
- Experience in project management and understanding of the contracts, etc. to lead the project delivery.
- Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget.
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
- Good English communications skill to communicate effectively with team members and customers.
- Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team
- Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.)
- Experience & Knowledge of Domain separation implementation.
- Experience in Data segregation.
- ServiceNow Implementation Certified
- ITIL V3 Foundation certified.
- Certified Scrum Master
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