Cluster Manager - Tractor Finance
Bajaj Finserv
Date: 3 weeks ago
City: Lucknow, Uttar Pradesh
Contract type: Full time

Location Name: Lucknow
Job Purpose
"This position is open with Bajaj finance limited"
Plan, organize and control collections for PLCS Tier II Growth markets for Bucket 0 and Bucket 1 through efficient portfolio management and cost management; Develop forecasts for manpower and collections resolution planning
Duties And Responsibilities
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
Cascade the AOP and aspirational targets across the ZMs and RCM
Review performance (POS resolution and POS flow) both region and location wise to identify poor performing areas and provide course correction inputs to improve collection efficiency
Engage with PLCS sales team and risk team to understand plans for new locations, sales contests and business volumes
Determine impact of business volumes on delinquency and incorporate into manpower planning forecasts
Identify gaps and determine areas of process lapse impacting higher percentage of FEMI; Highlight to Risk team for potential changes to the defined processes
Review the loss number to ensure adherence to budget target and AOP; Identify areas of deviations and guide team to determine principle outstanding (POS) resolution and in turn the count level resolution to ensure minimal variance
Review the collections agency metrics such as payout, penalty collections, penalty penetration, etc. to ensure alignment with company objectives
Determine markets with opportunities to introduce and drive touch free collections (lower cost) through tele-calling
Negotiate and finalize vendors providing tele-calling capability to drive the touch free collections
Monitor penalty collection percentage, penalty penetration, etc. and drive penalty collections to contain the collections costs by better leveraging tele-calling efforts for collecting bounce charges, improve penalty penetrations, etc.
Identify opportunities for introducing and deepening penetration of digital channel as waiver for online payment, charges for physical payment pick up, etc.
Review the monthly allocation for vendors, day wise resolution for early resolution and referrals for non-contactable to field teams
Conduct discussions with vendor representatives on payout and review performance
Visit collection agencies (small vendors, direct collection agencies, etc.) to discuss process lapse and gain|6. Team development
Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives
Participate in recruitment process to identify the right talent at various positions within the team
Establish individual performance expectations and regularly review individual performance of the team
Identify development opportunities for team members to enhance their functional knowledge
Participate in recruitment process to identify the right talent at various positions within the team
Establish individual performance expectations and regularly review individual performance of the team
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)
Educational Qualifications
Strong experience and practical knowledge of Collections (including tele-calling and field collection)
Job Purpose
"This position is open with Bajaj finance limited"
Plan, organize and control collections for PLCS Tier II Growth markets for Bucket 0 and Bucket 1 through efficient portfolio management and cost management; Develop forecasts for manpower and collections resolution planning
Duties And Responsibilities
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
- Collection planning – Monthly, six monthly and annual planning
Cascade the AOP and aspirational targets across the ZMs and RCM
Review performance (POS resolution and POS flow) both region and location wise to identify poor performing areas and provide course correction inputs to improve collection efficiency
- Forecasting Manpower
Engage with PLCS sales team and risk team to understand plans for new locations, sales contests and business volumes
Determine impact of business volumes on delinquency and incorporate into manpower planning forecasts
- Portfolio management
Identify gaps and determine areas of process lapse impacting higher percentage of FEMI; Highlight to Risk team for potential changes to the defined processes
Review the loss number to ensure adherence to budget target and AOP; Identify areas of deviations and guide team to determine principle outstanding (POS) resolution and in turn the count level resolution to ensure minimal variance
- Cost management
Review the collections agency metrics such as payout, penalty collections, penalty penetration, etc. to ensure alignment with company objectives
Determine markets with opportunities to introduce and drive touch free collections (lower cost) through tele-calling
Negotiate and finalize vendors providing tele-calling capability to drive the touch free collections
Monitor penalty collection percentage, penalty penetration, etc. and drive penalty collections to contain the collections costs by better leveraging tele-calling efforts for collecting bounce charges, improve penalty penetrations, etc.
Identify opportunities for introducing and deepening penetration of digital channel as waiver for online payment, charges for physical payment pick up, etc.
- Vendor management
Review the monthly allocation for vendors, day wise resolution for early resolution and referrals for non-contactable to field teams
Conduct discussions with vendor representatives on payout and review performance
Visit collection agencies (small vendors, direct collection agencies, etc.) to discuss process lapse and gain|6. Team development
Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives
Participate in recruitment process to identify the right talent at various positions within the team
Establish individual performance expectations and regularly review individual performance of the team
Identify development opportunities for team members to enhance their functional knowledge
- Team development
Participate in recruitment process to identify the right talent at various positions within the team
Establish individual performance expectations and regularly review individual performance of the team
- Identify development opportunities for team members to enhance their functional knowledge
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)
Educational Qualifications
- Qualifications
- Work Experience
Strong experience and practical knowledge of Collections (including tele-calling and field collection)
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