Cluster Manager - Debt Management Services - Consumer
Bajaj Finserv
Date: 11 hours ago
City: Ghāziābād, Uttar Pradesh
Contract type: Full time
Location Name: Ghaziabad
Job Purpose
"This position is open with Bajaj Finance ltd"
Duties And Responsibilities
"
Job Purpose
"This position is open with Bajaj Finance ltd"
Duties And Responsibilities
- To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.
- Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.
- Ensuring legal guidelines are complied for entire collection structure in letter and sprits.
- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
- Ensure adherence to the Code of Conduct.
- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
- Keeping the write off per cent within risk pricing.
- Control GCL portfolio in terms of bucket flows.
- Handle customer issues escalations.
- Feed back on credit policy based on market conditions.
- Approve waivers on PI as per delegation matrix.
- Ensuring documented feedback and action taken on all cases in soft buckets.
- Ensuring adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise.
- Manage and put support mechanism for legal / police issues.
- Ensuring audit queries are complied with, ensuring corrective and preventive action.
- Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
- Recruitment of collection officers / area managers.
- Constant evaluation of collection officers/area managers.
"
- People Management skills.
- Demonstrated success & achievement orientation.
- Excellent communication skills.
- Negotiation Skills
- Strong bias for action & driving results in a high performance environment.
- Demonstrated ability to lead from the front.
- Excellent relationship skills.
- Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance..
- Exceptionally high motivational levels and needs to be a self starter.
- Working knowledge of computers."
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