Cluster Manager

Zypp Electric


Date: 1 week ago
City: Mumbai, Maharashtra
Contract type: Full time
Zypp Electric ground operations team is primarily responsible for sourcing, supervising, grievance redressal of riders who work through Zypp platform as delivery partners in various e-commerce, food delivery and bike-taxi aggregation companies. Cluster managers are assigned and stationed at various client/Zypp hubs to supervise daily operations.

Responsibilities

  • Monitor, track and supervise team leaders for rider sourcing and client deliveries.
  • Prepare a daily roster of tasks for team leaders and track competition within timelines.
  • Conduct daily briefings with riders and apprise/motivate them to achieve service standards and metrics.
  • Track and monitor the daily attendance of team leaders.
  • Ensure the safety of company assets and recover vehicles when necessary.
  • Ensure high utilization of rented e-vehicles by taking data-backed decisions.
  • Proactively make Decisions and Ensure Efficiency and Effectiveness at the same time.

JD:

  • Candidate should be between age 30-35 (married candidates are preferred).
  • Should've handled fleet ground operations in EV logistics category and should be aware of ground challenges.
  • Should've good knowledge of Excel.
  • Should've managed a team having at least 5 direct reportees.
  • Should be well versed with the geography of DNCR.
  • Local from Gurgaon or can relocate to Gurgaon.
  • Good writing and speaking skills.

Education and Experience:

  • Must have min 6 months of hands-on experience in managing blue-collar staff on the ground.
  • Must have min. 3 months in Bike taxi/Cargo businesses.
  • Must be familiar with local areas and routes.
  • Must be able to track, understand and report data on Excel and/or Google Sheets.

Locations:

  • Kurla (Mumbai)

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