Cloud Support Engineer
Milliman
Date: 2 weeks ago
City: Remote, Remote
Contract type: Full time
Remote
Job Summary
The Cloud Support Engineer performs a variety of tasks related to designing, planning, managing, maintaining, and supporting cloud-based applications and infrastructure. Supporting multiple cloud providers, AWS and Azure, and other technical platforms like M365 and Databricks. This position will be in Global Corporate Services - IT (GCS IT) department.
Primary Duties & Responsibilities
The Cloud Support Engineer performs a variety of tasks related to designing, planning, managing, maintaining, and supporting cloud-based applications and infrastructure. Supporting multiple cloud providers, AWS and Azure, and other technical platforms like M365 and Databricks. This position will be in Global Corporate Services - IT (GCS IT) department.
Primary Duties & Responsibilities
- Design and Planning: Design and plan cloud infrastructure and solutions. This includes understanding the customer's needs and requirements, and designing a cloud solution that meets those needs.
- Implementation and Deployment: Implement and deploy the designed cloud solution. This includes setting up the cloud infrastructure and configuring cloud services.
- System Management and Maintenance: Holistically manage and maintain the cloud infrastructure and applications. This includes monitoring system performance, troubleshooting issues, and ensuring that the cloud services are running smoothly and efficiently.
- Security Management: Holistically manage the security of the cloud infrastructure and applications. This includes implementing security measures, monitoring threats, and responding to security incidents.
- Backup and Recovery: Holistically manage data backup and recovery processes.
- Performance Optimization: Optimize the performance of the cloud infrastructure and applications. This includes optimizing resource usage, improving system performance, and ensuring that the cloud services are delivering optimal performance.
- Cost Management: Holistically manage the cost of the cloud services. This includes monitoring and controlling the cost of cloud services and optimizing the use of resources to reduce costs.
- Compliance and Governance: Ensure that the cloud infrastructure and applications comply with relevant laws, regulations, and organizational policies.
- Collaboration and Communication: Work closely with other IT professionals, such as network engineers, system administrators, and software developers, to ensure that the cloud services are integrated and aligned with the organization's IT strategy.
- The ideal candidate must have a minimum of 5 years of experience working in a similar capacity (cloud engineering).
- The ideal candidate must have a minimum of 3 years of experience with AWS and Azure; must have certifications with those cloud providers.
- The ideal candidate must have minimum 3 years of hands-on system management.
- The ideal candidate must be hands on with Python, bash and PowerShell.
- Must have excellent communication skills, both verbal and written.
- HITRUST experience.
- GCP experience.
- Experience with M365
- Experience with Databricks.
- Infrastructure as Code (IaC) experience, especially with Terraform.
- Kubernetes and Containers-as-a-Service (CaaS) experience.
- AI/ML experience.
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