Client Services Associate - US Working Hours (Remote)

EKWA MARKETING.


Date: 17 hours ago
City: Remote, Remote
Contract type: Full time
Remote
CLIENT SERVICES ASSOCIATE - US WORKING HOURS

WORK FROM HOME

We are seeking a detail-oriented and organized Scribe to join our team. The Scribe will be responsible for attending one-on-one client meetings with our coaching team, where critical discussions about the coaching plan, KPIs, and other dental-related topics are addressed. The role involves capturing detailed meeting notes, summarizing action items, and ensuring that follow-up tasks are well-documented and communicated to the team.

Job Responsibilities

  • Attend all one-on-one client meetings to document conversations in real-time in the Project Management Software
  • Capture and organize notes, including discussions on coaching plans, KPI performance, strategic recommendations, and client feedback
  • Summarize meeting outcomes, key takeaways, and action items for internal and client records
  • Ensure that all documentation is clear, accurate, and distributed promptly after each meeting
  • Maintain organized records of client communications for easy reference in future coaching sessions
  • Collaborate with other relevant teams to ensure that meeting deliverables align with ongoing strategic goals
  • Provide additional administrative support as needed, such as preparing reports or updating client files
  • Respond to urgent emails and calls received between 9.30 AM and 5.30 AM SL Time
  • Ensure to follow the given standard guidelines when communicating with clients
  • Maintain a high level of knowledge of the overall coaching systems for each client and deliver timely, knowledgeable responses to client inquiries
  • Follow up on every client's progress with regard to systems and help them implement the systems effectively
  • Assist in creating agendas, setting up client meetings reviewing meeting summaries, and working on to-dos
  • Maintain a good rapport with clients & ensure that we respond within 24 hours

Expected Qualifications & Skills:

  • Previous experience as a scribe, executive assistant, or in a similar role is preferred
  • Excellent listening, typing, and communication skills in English
  • Ability to quickly synergize information and summarize discussions accurately
  • Strong attention to detail and organizational skills
  • Ability to work independently in a remote setting and during US hours
  • Familiarity with dental industry terminology, business metrics (KPIs), and consulting environments is a plus
  • Proficiency in project management software such as Monday
  • Proficiency in Google Suite

Work Hours & Expectations:

Since we deal with U.S. clients, you are expected to work from 6.30 PM to 02.30 AM (this is non-negotiable).

You will be required to work between 12:00 AM and 5:00 AM (SL Time) to accommodate client calls and meetings as and when needed.

  • Note: Working 8 hours a day is a must

You will be required to work additional hours based on requirements (if needed only.)

You will be expected to be 100% committed to completing your work according to the given deadlines.

Benefits:

  • WFH - Work from the comfort of your own home.
  • EPF/ETF - Each employee would be enrolled in the EPF/ ETF as per the Sri Lankan labor law
  • Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and office act
  • Remuneration - Starting from 90,000 LKR (Inclusive of Basic + Fixed allowances). You will be eligible for a probation confirmation increment after 06 months. (Conditions apply).
  • More Benefits - Paid Leave, Selected Professional Training & Certification programs, Annual Rewards - Based on performance and role. (Conditions Apply) plus many more…
  • Exposure to international clients and opportunities for growth and knowledge in the marketing field
  • You will be a part of a diverse team of 250+ employees who come from multiple cultures and backgrounds from around the world which includes Sri Lanka, Pakistan, the United States, and Canada
  • We do not offer part-time roles, so only apply if you are serious about giving your full-time commitment to our company

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