Client Relationship Specialist in Bangalore

The Hello Mentor is a trusted platform dedicated to guiding medical aspirants in achieving their dream careers. We provide expert mentorship, insights into medical admissions, and personalized guidance to help students navigate their educational journey seamlessly. To enhance our client experience, we are looking for a dynamic and enthusiastic Client Relationship Executive to join our team. If you are passionate about Customer Engagement, Relationship building, and helping students achieve their goals, this is the perfect opportunity for you! As a client relationship specialist (mentor), you will serve as a trusted advisor to medical aspirants and their families. Your primary responsibility will be to provide expert guidance on medical admissions, counselling procedures, college selections, and career pathways. You will play a vital role in shaping students’ futures by offering personalized mentorship and ensuring a seamless and supportive experience throughout their journey. You will collaborate with students, parents, and internal teams to deliver exceptional support, address concerns, and help them make informed decisions about their careers.

Key Responsibilities

• Personalized mentorship and career guidance:
• Provide one-on-one counselling sessions to students and parents, helping them understand medical admissions, counselling processes, cut-offs, and eligibility criteria.
• Offer expert insights into various medical colleges, their admission requirements, fee structures, and state-wise competition.
• Guide students in selecting the right medical colleges based on their academic performance, budget, and career goals.
• Assist students in navigating our Hello Mentor portal for comprehensive data analysis on medical admissions.
• Client relationship management:
• Build strong, long-term relationships with students and parents by offering continuous support and engagement.
• Conduct follow-ups to track student progress, provide timely updates on counselling procedures, and ensure they stay on the right path.
• Address client concerns with empathy and professionalism, providing solutions that align with their aspirations.
• Admission & counselling process support:
• Stay updated on MCC, state Counselling processes and international Medical Education pathways (such as the USA, UK, and Europe).
• Guide students on document verification, registration, seat allotment and reporting procedures.
• Assist students in understanding key deadlines, Counselling rounds, and post-admission formalities.
• Webinars & educational workshops:
• Conduct interactive webinars, seminars and workshops to educate students on various aspects of medical admissions.
• Represent Hello Mentor at medical expos, online events, and knowledge-sharing sessions.
• Collaborate with guest speakers, industry experts, and top-ranking students to create impactful learning experiences.
• Collaboration & reporting:
• Work closely with the sales, operations and marketing teams to ensure smooth client onboarding and engagement.
• Maintain accurate records of student interactions, mentorship sessions and client feedback using CRM tools.
• Contribute ideas to enhance the mentorship experience and develop new student engagement strategies.
  
  

Why join us?

• Work with a passionate team dedicated to shaping future doctors.
• Opportunity to grow within a fast-paced and impactful organization.
• Gain in-depth knowledge about medical admissions and mentorship.
• Competitive salary and performance-based incentives.
• A positive and collaborative work environment.
• Long vacation during the new year.
• PF, health insurance, team lunches.
• 30 annual leaves + 20 Govt holidays.
• Immense learning C personal development.
  
  

About Company: We, at Career Shapers (a part of Exzellenz Career Shapers Private Limited), are a team of young professionals dedicated to the advancement of students. Students could think of us as a friendly neighborhood guide who will handhold them from making the right career choice, choosing the right course/institution. Our innovative offerings have been designed exclusively for students aspiring to get into engineering and medicine.