Chat Support Executive

This is a semi-voice process. As a support agent, you will interact with partners and customers on behalf of the organization through support channels such as the HelpDesk, emails, phone, and social media platforms. You will provide customers with information on products and services and resolve any problems the customers might face to ensure high customer satisfaction. You will also get to learn about Wealth Management over time.

Responsibilities

• Receive incoming calls from Partners and Customers and resolve their queries/complaints.
• Respond to queries/complaints of Partners, Customers, and RMs received via tickets/chats.
• Out-call the RMs, Partners, and Customers when needed (as per business requirements).
• Explain / Educate the RMs, Partners, and Customers on our tools and products.
• Provide exceptional Partner / Customer service.
  
  

Requirements

• The ideal candidate would have 2-5 years of support experience in the BFSI sector.
• Good verbal and written communication skills with min. 30 words per minute typing speed
• Good Telephone etiquette and ability to follow SOP and scripts
• Knowledge of financial products like MF, Insurance, and stocks
• Experience in MF KYC or stock broking operations
• Fluency in English and Hindi (Fluency in more languages will be a plus)
• Willingness to work in rotational shifts and week offs.
  
  

This job was posted by Suchoritha Chatterjee from Wealthy.