Centre Manager - Microfinance
Bajaj Finserv
Date: 3 weeks ago
City: Surat, Gujarat
Contract type: Full time
Location Name: Kosamba MFI GL
Job Purpose
Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location
Duties And Responsibilities
Job Purpose
Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location
Duties And Responsibilities
- Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
- Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
- Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
- Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
- Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 – 500 customers
- Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
- Carry out end use monitoring of loans as per the process
- Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
- Create a daily report of tasks planned and executed and submit to Branch Manager.
- Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
- Ensuring critical parameters like lead to login are executed as per matrix .
- Maintain centre meeting discipline, follow SOPs and code of conduct
- Quality sourcing and achieving targets as defined
- Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
- Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Business Development Manager (BDM)
Hirva HR Solutions Pvt Ltd.,
Surat, Gujarat
1 week ago
This job is provided by apna.co Designation : Business Development Manager (BDM) Drive direct sales in the BFSI sector by acquiring customers, promoting financial products, and meeting revenue targets. Ensure customer satisfaction, regulatory compliance, and contribute to business growth through field-based sales activities.Candidate Profile Education : Any Graduate With Good Communication Experience : Must 1 YRS of Any Sale /...
Senior Executive - Operations and Service
Bajaj Finserv,
Surat, Gujarat
3 weeks ago
Location Name: SuratJob Purpose“This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with IntegrityDuties And ResponsibilitiesCustomer Service - TAT, Tokens,...
Relationship Manager - GL North West
Bajaj Finserv,
Surat, Gujarat
3 weeks ago
Location Name: Surat - Yogi ChowkJob Purpose“This position is open with Bajaj Finance ltd.”Young and dynamic Experienced candidates with 2-4 yrs of experience in Gold Loans and who are passionate about building their career in the Gold loans domain.Should possess excellent written and verbal Communication and also should possess basic knowledge in MS office. Knowledge of the vernacular language of...