Centre Manager - Microfinance
Bajaj Finserv
Date: 1 day ago
City: Surat, Gujarat
Contract type: Full time
Location Name: Kosamba MFI GL
Job Purpose
Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location
Duties And Responsibilities
Job Purpose
Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location
Duties And Responsibilities
- Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
- Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
- Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
- Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
- Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 – 500 customers
- Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
- Carry out end use monitoring of loans as per the process
- Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
- Create a daily report of tasks planned and executed and submit to Branch Manager.
- Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
- Ensuring critical parameters like lead to login are executed as per matrix .
- Maintain centre meeting discipline, follow SOPs and code of conduct
- Quality sourcing and achieving targets as defined
- Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
- Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Debt Manager-Flows-Two Wheeler Loan
IDFC FIRST Bank,
Surat, Gujarat
2 weeks ago
Job RequirementsJob DescriptionJob Title – Collection Manager - RuralPlace of work – MumbaiBusiness Unit - OperationsFunction – CollectionsJob PurposeThe role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization...
Counsellor
Skill College,
Surat, Gujarat
2 weeks ago
Position: CounsellorLocation: Bhagwan Mahavir University, SuratTime: 7:10 AM to 3:40 PMRole OverviewWe are looking for a compassionate Counsellor to guide and support students at Bhagwan Mahavir University, Surat. The role involves helping students with academic, career, and personal challenges while creating a positive learning environment.Key Responsibilities Provide one-on-one counselling on academics, career, and personal growth. Assess students’ interests and abilities...
Associate Relationship Manager-MEL
IDFC FIRST Bank,
Surat, Gujarat
2 weeks ago
Job RequirementsRole/Job Title: Associate Relationship Manager-Micro Enterprise Loan(MEL)Function/Department: Rural BankingJob PurposeThe role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving...