Senior Executive - Operations and Service
Bajaj Finserv
Date: 2 days ago
City: Surat, Gujarat
Contract type: Full time
Location Name: Surat
Job Purpose
“This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with Integrity
Duties And Responsibilities
Job Purpose
“This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with Integrity
Duties And Responsibilities
- Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management
- Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.
- Cross selling the insurance and other products to walk in customers
- Cash & Customer Service /NPS and Audit Queries
- Service branch maintenance and control
- Consistent increase in penetration of CDM/Kiosk
- Manage escalations with teams (Centralize/HO) for end to end resolution
- Petty cash management
- Maintain minimal errors in audit report published by HO.
- Understanding of cash & customer service related processes and policies.
- Graduate/Post graduate fresher/with experience
- Ability to work independently and towards deadlines.
- Effective oral and written communication skills
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