Centre Manager
HIRExpert
Date: 1 week ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Job Title: Centre Manager – Mobile Service Centre
Location: Sivananthapuram, Coimbatore, Tamil Nadu, Hyderbad and Bangalore
Budget CTC: ₹5.5 – 6 LPA
Job Summary:
Responsible for overseeing daily operations, staff management, customer service, and technical performance of the mobile phone service centre. Ensures high service quality, efficiency, customer satisfaction, and profitability.
Key Responsibilities:
- Operations Management: Ensure smooth day-to-day functioning and efficient repair workflows.
- Customer Service: Resolve issues promptly, improve satisfaction, and manage feedback.
- Team Supervision: Hire, train, schedule, and evaluate technicians and service staff.
- Technical Oversight: Supervise hardware/software repairs and use of diagnostics tools.
- Inventory & Finance: Manage spare parts stock, supplier coordination, and cost control.
- Compliance & Reporting: Enforce safety and company policies, submit reports, maintain records.
- Business Growth: Identify new service opportunities and support local marketing efforts.
Qualifications & Skills:
- Bachelor's/Diploma in Business, Electronics, or related field (preferred)
- Prior service centre management experience in mobile/electronics
- Strong team leadership, technical know-how, and customer service skills
- Proficiency in budgeting, diagnostics, and inventory control
Core Competencies:
- Organized, adaptable, and calm under pressure
- Strong communication and problem-solving abilities
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