Centre Head
Niva Bupa Health Insurance
Date: 1 week ago
City: Delhi, Delhi
Contract type: Full time
JOB PROFILE
Position
Centre Head
Location
North Zone
Reports to
Area Manager
Category
Institutional Sales
Reporting
Level
M7
Our Purpose
At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare” by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instils confidence and puts control back in their hands- just the way they want every moment of their life to be.
Our Values
Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years.
Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it.
Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry.
Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team.
Key Roles & Responsibilities
Primary Role Description
Coach, inspire and motivate allocated Authorized Verifiers and Telesales Relationship Managers for the allocated centre
Monitor calls to ensure that due procedures and quality standards are strictly adhered to; active engage, facilitate for customer calls on phone especially for critical customers (ticket size, escalations etc)
Keep up with the trends and happenings in the industry and ensuring adherence to industry standards
Good understanding of the market dynamics in the respective sector
Coordinate with different departments (internally) ensure timely issuance of policies, other business requirements (endorsements, claims etc)
Prepare, submit, monitor, track daily sales MIS & Reports
Preferred Skill Set
High analytical proficiency
Very Good Relationship Management Skills.
Prior experience in a large BPO/ Telesales set up in outbound/ inbound Telesales with teams handling experience
Pro-active approach in issue resolution
Good Communication And Presentation Skills
Personal credibility & effectiveness
Customer Focus And Strong Interpersonal Skills
Key Requirements – Education & Certificates
Drive expected business outcomes for the Telesales centre – productivity, average ticket size, no. of policies
Drive productivity of AVs of getting optimum calls/ Leads and optimum Lead conversion
Attrition for the team
Conducting coaching and training, drive motivation and engagement within the team
Control the Loss ratio of unit by ensuring product mix in line to Organization objectives
Driving sales quality through controlling policy cancellations/ endorsements
Key Requirements - Experience & Skills
Functional competency
Beginner
Intermediate
Expert
Convincing Skills
Product/Insurance Knowledge
Continuous Learning
Technology Proficiency
Team Work
Problem Solving & Analytical Skills
Compliance & Regulatory Knowledge
Customer Focus
Comments if Any/ Add. Comp.
Comments If Any/ Additional Functional Competency
Behavioral Competency
Behavioral competency
Beginner
Intermediate
Expert
Strategic Mindset
Entrepreneurship
Execution Excellence
Building High Performing Teams
Comments if Any
Position
Centre Head
Location
North Zone
Reports to
Area Manager
Category
Institutional Sales
Reporting
Level
M7
Our Purpose
At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare” by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instils confidence and puts control back in their hands- just the way they want every moment of their life to be.
Our Values
- Commitment
- Innovation
- Empathy
- Collaboration
- Transparency
Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years.
Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it.
Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry.
Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team.
Key Roles & Responsibilities
Primary Role Description
- Daily Floor Management & Business Outcomes
- Be in charge of running and managing the team daily, driving expected business outcomes from the allocated Telesales center
- Understand all organizations products, services, procedures and guidelines and communicate same to all team members
- Team management
Coach, inspire and motivate allocated Authorized Verifiers and Telesales Relationship Managers for the allocated centre
- Training & Quality
Monitor calls to ensure that due procedures and quality standards are strictly adhered to; active engage, facilitate for customer calls on phone especially for critical customers (ticket size, escalations etc)
Keep up with the trends and happenings in the industry and ensuring adherence to industry standards
Good understanding of the market dynamics in the respective sector
- Relationship & Stakeholder management
Coordinate with different departments (internally) ensure timely issuance of policies, other business requirements (endorsements, claims etc)
Prepare, submit, monitor, track daily sales MIS & Reports
Preferred Skill Set
High analytical proficiency
Very Good Relationship Management Skills.
Prior experience in a large BPO/ Telesales set up in outbound/ inbound Telesales with teams handling experience
Pro-active approach in issue resolution
Good Communication And Presentation Skills
Personal credibility & effectiveness
Customer Focus And Strong Interpersonal Skills
Key Requirements – Education & Certificates
- Graduate & Post Graduate (In Any Field)
Drive expected business outcomes for the Telesales centre – productivity, average ticket size, no. of policies
Drive productivity of AVs of getting optimum calls/ Leads and optimum Lead conversion
Attrition for the team
Conducting coaching and training, drive motivation and engagement within the team
Control the Loss ratio of unit by ensuring product mix in line to Organization objectives
Driving sales quality through controlling policy cancellations/ endorsements
Key Requirements - Experience & Skills
- Interpersonal Skills
- Negotiation Skills
- Product Knowledge
- Problem-Solving
- Customer Focus
Functional competency
Beginner
Intermediate
Expert
Convincing Skills
Product/Insurance Knowledge
Continuous Learning
Technology Proficiency
Team Work
Problem Solving & Analytical Skills
Compliance & Regulatory Knowledge
Customer Focus
Comments if Any/ Add. Comp.
Comments If Any/ Additional Functional Competency
Behavioral Competency
Behavioral competency
Beginner
Intermediate
Expert
Strategic Mindset
Entrepreneurship
Execution Excellence
Building High Performing Teams
Comments if Any
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