Business Support Team Supervisor

WTW


Date: 3 weeks ago
City: Thāne, Maharashtra
Contract type: Full time
Description

Principal Duties/Responsibilities:

Process & Stakeholder Management:

  • Deliver/ Manage KPI's and metrics in line with the prescribed targets
  • Prioritize and organize work according to business priorities.
  • Develop an in depth understanding of the technical aspects of the process.
  • Driving process improvements within team for improved efficiency, quality, client experience or better risk controls
  • Periodic review of process risks and ensuring adequate controls are in place.
  • Meeting with stakeholders to discuss process related challenges and opportunities
  • Work with relevant stakeholders for effectively resolving escalations.
  • Leading projects / tasks E2E in coordination with onshore stakeholders
  • Manage/Approve mandatory quality checks for the team.

Resource Planning:

  • Forecasting and planning of resource requirements
  • Manage resources efficiently through peaks and troughs in the business cycle.
  • Ensure contingency planning is in place for critical resources

People Management / Development:

  • Setting appropriate goals & expectations for the team and conducting regular progress reviews.
  • Work closely with individuals and groom them to their full potential.
  • Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
  • Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
  • Conduct 1-1 and team meetings in line with Operational Engagement Framework.

Managing attrition and absenteeism in the team.

Qualifications

Top 5 Competencies

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Influencing Stakeholders
  • Developing Talent

Qualifications:

Required Qualifications, Skills, Knowledge, Experience:

  • Any Graduate / Postgraduate

Skills:

  • Excellent verbal and written communication skills.
  • Good Interpersonal skills
  • Good Analytical skills

Knowledge:

  • Good understanding of Accounting & Insurance Principles preferable

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Social Media Marketing Internship in Thane, Navi Mumbai, Mumbai (Hybrid)

DigiChefs, Thāne, Maharashtra
1 week ago
Selected Intern's Day-to-day Responsibilities IncludeContent Development: Create and curate compelling content across various platforms, including Facebook, Instagram, and Twitter. This involves developing content buckets and maintaining a content calendar to ensure consistent and strategic messaging.Platform & Content Strategy: Assist in formulating and executing social media strategies tailored to each platform, aiming to increase engagement and reach.AI-Assisted Copywriting: Utilize AI tools...

Senior Mechanical Design Engineer

Revvity, Thāne, Maharashtra
2 weeks ago
Location: Mumbai, IndiaDepartment: R&DAbout The RoleWe are seeking a highly skilled Senior Mechanical Design Engineer to join our R&D team in Mumbai. In this role, you will provide system design ownership for fluorescent detection instruments, taking responsibility for mechanical design and instrument concepts throughout the development process and product lifecycle management. You will collaborate with cross-functional teams including electronics and...

Sales Manager - Channels & Partners

Revvity Signals, Thāne, Maharashtra
2 weeks ago
Main ResponsibilitiesIncrease sales volumes, achieve, and possibly overachieve the sales targets on his/her territory in respect of Revvity strategy.Establishes productive, professional relationships with key personnel in assigned partner accounts.Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.Meets assigned targets for profitable sales volume and strategic objectives in...