Business Support Team Supervisor

WTW


Date: 2 days ago
City: Thāne, Maharashtra
Contract type: Full time
Description

Principal Duties/Responsibilities:

Process & Stakeholder Management:

  • Deliver/ Manage KPI's and metrics in line with the prescribed targets
  • Prioritize and organize work according to business priorities.
  • Develop an in depth understanding of the technical aspects of the process.
  • Driving process improvements within team for improved efficiency, quality, client experience or better risk controls
  • Periodic review of process risks and ensuring adequate controls are in place.
  • Meeting with stakeholders to discuss process related challenges and opportunities
  • Work with relevant stakeholders for effectively resolving escalations.
  • Leading projects / tasks E2E in coordination with onshore stakeholders
  • Manage/Approve mandatory quality checks for the team.

Resource Planning:

  • Forecasting and planning of resource requirements
  • Manage resources efficiently through peaks and troughs in the business cycle.
  • Ensure contingency planning is in place for critical resources

People Management / Development:

  • Setting appropriate goals & expectations for the team and conducting regular progress reviews.
  • Work closely with individuals and groom them to their full potential.
  • Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
  • Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
  • Conduct 1-1 and team meetings in line with Operational Engagement Framework.

Managing attrition and absenteeism in the team.

Qualifications

Top 5 Competencies

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Influencing Stakeholders
  • Developing Talent

Qualifications:

Required Qualifications, Skills, Knowledge, Experience:

  • Any Graduate / Postgraduate

Skills:

  • Excellent verbal and written communication skills.
  • Good Interpersonal skills
  • Good Analytical skills

Knowledge:

  • Good understanding of Accounting & Insurance Principles preferable

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