Business Process Associate

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org.

Global Corporate Solutions

Reporting to the Managing Director and World Bank Group Chief Administrative Officer, Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services.

About The Unit

The Corporate Services (GCSCS) division within GCS provides services to the WBG in the areas of Travel and Visa Services; Food and Conference Services; Staff Services, including Commuter Services, Child Care, and Fitness Center; Mail and Shipping Services; the Art Program; Translation and Interpretation; Customer Service; Design and Publications; Printing; and Interactive Media. GCSCS also provides administrative oversight to the WBG Family Network and 1818 Society and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at WBG headquarters (HQ) in Washington, DC and in Country Offices.GCSCS has about 130 staff and about 500 contractors.

To achieve its purpose, GCSCS is structured into two main units: (i) Travel and Client Services (GCSTC), and (ii) Business Services (GCSBA). GCSCS also has the GCS Service Desk and Processing & Analytics team in Chennai, India.

Because GCS accounts for a large share of the Bank’s SAP transactions – purchases as well as payments – there is a dedicated team (Business Unit support team) in Chennai that provides central support to GCS business units as well as some other VPUs and MIGA.The team is also responsible for all related transaction support work, including coordination between accounting, quality assurance, or any other departments and GCS business units for any clarifications and resolution of workflow items. The BU team at Chennai carries out a range of work programs, including transactions, reports & MIS, transaction assessment, and analysis.

The centralized and offshore model of transaction processing for GCS results in (i) consistent high ratings in the Bank’s Quality Assurance and compliance tests done by ACT, (ii) consistent application of the Bank’s rules and policies, GCS’ internal procedures and practices, and a standard turn-around time and; (ii) standard processes and procedures applied to GCS hubs located in some country offices.

The Business Solutions Associate will be a member of the Processing & Analytics (GCSPA) team based in Chennai and will be responsible for the day-to-day Transactions Processing of GCS requisitions, consultant appointments, and payment transactions in SAP. The work of the PA team includes but is not limited to transactions & service desk support, analytics & MIS, controls & quality assurance, Reconciliations, documentation of new work programs, testing & validation of SAP reporting requirements, and analysis & optimization of business processes. Direct client interface & troubleshooting are crucial aspects and would form a core part of the work.The selected candidate(s) will have a line reporting to the Headquarters Based Team Leader, who reports to the Senior Manager of GCS Corporate Services.

This position requires to work in night shift 4 pm to 12:30 am IST.

Duties and Accountabilities:

• Provide transaction processing support to GCS units by following the established procedures.
• Consult with clients inside and outside the Bank, e.g., staff, consultants, vendors, etc., to effect timely payments and resolve accounting-related issues.
• Provide references to Bank financial and administrative policies and procedures in administrative expense-related subject areas.
• Assist in providing documentation support to auditors and WFA for financial transactions.
• Prepare and analyze monthly/quarterly Budget reports.
• Work on analyzing client surveys and preparing a detailed report.
• Provide first-line ex-ante quality assurance and controls for GCS’s $100 million plus of transactions, the candidate must demonstrate a strong analytical and process skills track record to apply World Bank policies and procedures to a range of financial transactions.
• Research, analyze, and synthesize information, interpret data, retrieve information from SAP or similar integrated systems, and clearly and concisely prepare results for ongoing monthly monitoring and analytical reports to the Team Leader and the various World Bank HQ Clients.
• Develop and demonstrate excellent knowledge of relevant Bank policies and practices as they relate to financial management (e.g., Administrative Manual and Procurement Guidelines, etc.) and have the ability to advise and train clients on those policies and procedures.
• Demonstrate excellent knowledge of basic accounting theory and principles.
• Work independently on routine issues, seeking guidance on complex projects/issues from senior staff.
  
  

Selection Criteria

• Bachelor’s degree in a relevant discipline (i.e., Accounting, Finance, or Business Administration) plus 3 years of relevant experience.
• Prior experience in transaction processing and knowledge of GCS processes and functions will be preferred.
• Ability to Process transactions, meeting Turn Around Time service standards with high accuracy.
• Experience in system maintenance-related tasks.
• Strong communication skills – both verbal & written.
• Ability to gather, organize, and present complex data in a user-friendly and appropriate format (using MS Excel and MS Access.) Experience in writing macro will be an advantage.
• Analytical ability necessary to measure and forecast trends.
• Experience in financial accounting.
• Familiarity with SAP would be an advantage.
• Candidates must have a strong client focus and customer service/interpersonal skills.
• The candidate must be willing to work in the night shift, as required.
  
  

KEY COMPETENCIES

• Deliver Results for Clients: Adds value by constantly looking for a better way to get more impactful results; sets challenging stretch goals for oneself. Immerses oneself in client experiences and perspective by asking probing questions to understand unmet needs. Demonstrates accountability for achieving results that have an impact. Identifies and proposes solutions to mitigate and manage risks.
• Collaborate Within Teams and Across Boundaries: Ability to build effective working relationships with colleagues in multidisciplinary teams, brings differing ideas into the forefront, and initiates collaboration across boundaries.
• Lead and Innovate: Contributes to new insights to understand situations and develops solutions to resolve complex problems. Adapts as circumstances require and manages impact on own behaviors on others in context of WBG’s values and missions. Identifies and pursues innovative approaches to resolve issues.
• Create, Apply and Share Knowledge: Leverage departments and WBG body of knowledge by applying lessons learned and expertise.Actively invests in knowledge and seeks feedback.Builds personal and professional networks within and beyond the work group.
• Make Smart Decisions: Seeks diversity of information and inputs, researches possible solutions, and generates recommended options. Identifies and understands risks and proposes recommendations. Based on risk analysis, makes decisions in a timely manner within own area of responsibility, considering the interests and concerns of stakeholders.
• Client Orientation: Takes personal responsibility and accountability for timely response to client queries, requests, or needs, working to remove obstacles that may impede execution or overall success.
• Flexibility: Able to adapt strategy, and objectives; making corresponding structural or organizational changes as needed, to move the work forward and meet the needs of the situation.
• Business Judgment and Analytical Decision Making: Analyzes facts and data to support sound, logical decisions regarding own and others' work.
• Sensitivity: Ability to work effectively and sensitively in a multi-cultural and multi-ethnic workplace.
• Pressure: Ability to handle demands related to the delivery of multiple tasks within demanding and occasionally conflicting time constraints.
• Professional Maturity: Understands others and the reasons for their behavior. Takes the time to clarify others' points of view so that progress can be made, particularly in situations of stress or conflict. Is never condescending or arrogant.
  
  

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC , including our values and inspiring stories.