Business Process Analyst

The Business Process Analyst will be responsible for supporting new or existing client projects as well as internal projects, ensuring that goals or objectives of the project are accomplished within the prescribed time frame. This individual provides process documentation and resource efficiency subject matter expertise and contributes independently to various project phases, from analysis and design to implementation and evaluation.

Roles and Responsibilities:

• Provides support for project management in delivery workstreams (resource creation, tracking). Leads projects in the Operations workstream.
• Primarily responsible for detailed resources: SOPs, process maps, docs, reports, plans, trackers, etc.
• Maps & documents processes across all workstreams.
• Works with project stakeholders to identify waste and streamline existing processes.
• Performs deep dives and root cause analysis exercises and then collaborates with
• Workstream OpEx and Leadership to implement solutions.
• Supports change management efforts across all workstreams (communications, training), while also developing and overseeing project plans within Support functions
• Supports implementations and expansions across all workstreams and regions. with resource creation, meeting support, and gathering and presenting client-facing updates
• Offers support to Hiring Managers for large scale hiring, partnering with TA, Onboarding, Training and Leadership to compile weekly/monthly reporting on each hiring batch

BASIC QUALIFICATIONS:

• High school diploma or equivalent, required
• Bachelor’s degree, preferred
• Some training in Project Management, preferred
• Process improvement experience, Lean Six Sigma preferred.
• Experience leading client facing requirements gathering sessions.
• Experience mapping out complex business processes using an automated tool such as Viso or Lucid Charts to document and validate in scope business processes. Additionally, this role is responsible for contributing to, or leading the development of training materials and delivering training related to business processes.
• Experience producing process documentation to include workflows, process steps, standard operating procedure guides and training content.
• Experience recognizing, championing and implementing process improvements.
• Highly proficient with Google tools including Docs, Sheets, Slides, Lucidcharts, SmartSheet, and/or the Microsoft Office tools including Word, Excel, Powerpoint, Project and Visio.

ADDITIONAL QUALIFICATIONS:

• Strong technical aptitude
• Consultative approach to working with customers
• Experience working with and presenting to client executives
• Excellent communication, interpersonal and organizational skills
• Highly detailed oriented with a concern for quality expressed by continually initiating system and process improvements
• Ability and experience with continuous improvement in a team environment
• Ability and experience with designing and documenting processes for a contingent and/or direct hire recruiting life cycle
• Ability to meet deliverables within given timelines, while recognizing and mitigating risks
• Experience working within project teams to accomplish a common goal

Job Location : Remote

Shift Timings : 2pm - 11pm IST