Business Intelligence, Senior Manager

Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Business Intelligence, Senior Manager

Business: GCOO

Principal Responsibilities

• Delivery of Service Performance Metrics across Enterprise Ops
• Prioritize initiatives that exceed customer needs and improve staff engagement.
• Translating business challenges into data needs (feeding into backlog prioritisation, KPI tailoring, refining)
• Build and sustain trusting relationships with internal customers and countries by consistently delivering value-add support. Influence senior management for agenda and action items.
• Agree approach, implementation plans and timelines for global projects and change initiatives.
• Ensure consistency and standardisation across Enterprise reporting. Define and enforce governance standards across Data and Reporting working groups.
• Act as the Quality Assurance Lead, providing coaching on methods / tools usage, reviewing outputs, and ensuring quality and timelines
• Challenge colleagues and drive a culture of continuous improvement across team and stakeholders.
• Maintains awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting
• Maintains and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal / external auditors and external regulators.
  
  

Requirements

• Well-developed leadership skills, not just at a team level but able to engage and drive at all levels, internally and externally
• Detailed knowledge of how the organisation fits together and the ability to mobilise established networks to get things done.
• Ability to drive the agenda, influence and communicate at all levels of the organisation with a wide range of external stakeholders.
• Proven ability to deliver results in a matrix organization. Strong business acumen and ability to continually make trade-off decisions.
• Project management/ change management experience. Self starter, comfortable working with concepts, ambiguity and on their own initiative. Broad experience of major programme management techniques
  
  

What additional skills will be good to have?

• Business Analysis, Data governance, Data automation management, Business and technical stakeholder engagement and communication & Technical documentation.
  
  

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

• Issued By HSBC Electronic Data Processing (India) Private LTD***