Principal Lead- Service Now ITSM Consultant

Zensar Technologies


Date: 2 weeks ago
City: Hyderabad, Telangana
Contract type: Full time
Key Responsibilities

 JOB DESCRIPTION

Strategic Planning

  • Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.
  • Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals and industry best practices.

Module Configuration And Customization

  • Lead the design and implementation of ITSM, including configuration, customization, and integration with other systems.
  • Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience.

User Story Definition And Prioritization

  • Work closely with business units to gather requirements and define user stories for enhancements and new features.
  • Prioritize backlog items based on business value, strategic goals, and user needs.

Cross-functional Collaboration

  • Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs.
  • Function as a liaison between technical teams and end-users to facilitate effective communication and understanding.

Change Management

  • Implement effective change management strategies to ensure smooth adoption of new features and processes.
  • Provide training and documentation for end-users to maximize platform utilization.

Release Planning And Execution

  • Plan and manage product releases, coordinating with development, testing, and deployment teams.
  • Monitor release progress and resolve any roadblocks or issues that arise during implementation.
  • User Acceptance Testing (UAT):
  • Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing.
  • Coordinate and support user acceptance testing, gathering feedback and ensuring the solution meets business needs.

Continuous Improvement

  • Proactively identify opportunities for process improvements, user experience enhancements, and efficiency gains.
  • Stay up to date with ServiceNow platform capabilities and industry best practices.
  • Stakeholder Engagement and Communication:
  • Communicate project statuses, updates, and progress to stakeholders at various levels of the organization.
  • Address questions, concerns, and feedback to ensure alignment and transparency.

Vendor Management

  • Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices.
  • Evaluate and recommend third-party applications or integrations to enhance the platform.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Sales and Onboarding Executive- Hyderabad-Off Role

Moove, Hyderabad, Telangana
4 days ago
About MooveMoove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and...

Data Scientist with Electrical Engineering

Synectics APAC, Hyderabad, Telangana
5 days ago
Design, deploy, and maintain statistical and machine learning models to analyze real-time telemetry data from critical electrical systems, including Electrical Infrastructure Systems, Mission Critical Systems, Electrical Maintenance, Electrical Safety and Generators. Leverage expertise in electrical systems to understand equipment behavior, identify anomalies, and contribute to root cause analysis, including understanding key steps in electrical maintenance. Monitor and interpret model outputs...

Talent Acquisition Specialist

JLL, Hyderabad, Telangana
5 days ago
Human Resources – IndiaWhat This Job Involves –A passion for talentDo you have a passion for talent? This role is critical to the success of the wider talent acquisition team and we need someone who has passion for identifying the best talent for various roles throughout the region. You’ll know how to employ traditional and creative innovative sourcing strategies to...