Business Analyst I, Ops DnA

Description

Want to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.

Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput.

Key job responsibilities

• Should be a Graduate or equivalent
• Minimum 4 years of experience out of which 18 Months should be as team leader / team manager in a Customer Service / Backoffice environment
• Proven leadership abilities with a track record of successfully managing and motivating teams.
• Excellent / V Good verbal and written communication skills in English
• Very good Presentation, Feedback & Coaching skills
• Ability to observe, analyze and identify process improvement opportunities
• Ability to work under pressure, Customer Service attitude with analytical bent of mind
• Highly energetic & enthusiastic
• Should be able to lead by examples
• Hands on experience on MS-Office, preferably on MS-Excel and Power Point
• Ability to prioritize tasks, manage multiple responsibilities and ensure deadlines are met without compromising on quality
• Basic data handling and Data interpretation skills
• Should be comfort
  
  

Basic Qualifications

• Should be a Graduate or equivalent
• Minimum 4 years of experience out of which 18 Months should be as team leader / team manager in a Customer Service / Backoffice environment
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of – - Microsoft Office products and applications, especially MS Excel & Word at an advanced level
  
  

Preferred Qualifications

• Experience in using AI tools
• Experience in Amazon Redshift and other AWS technologies for large datasets
• Analytical mindset and ability to see the big picture and influence others
• Detail-oriented and must have an aptitude for solving unstructured problems. The role will require the ability to extract data from various sources and to design/construct/execute complex analyses to finally come up with data/reports that help solve the business problem
• Good oral, written and presentation skills combined with the ability to be part of group discussions and explaining complex solutions
• Ability to apply analytical, computer, statistical and quantitative problem solving skills is required
• Ability to work effectively in a multi-task, high volume environment
• Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ADCI - Maharashtra - D80

Job ID: A3027310