Business Analyst, CEO's Office

Company Overview:

We are a dynamic B2B SaaS startup disrupting the travel industry with innovative management solutions. Sembark developed a game-changing Saas platform for tour operators and destination management companies (DMCs), offering cutting-edge tools to streamline internal tasks and tour operations with enhanced customer experiences.

Our innovative tools slash turnaround time by 80%, unleashing 40% greater operational productivity, and 90% on-time payments.

We are a bootstrapped, profitable startup based out of Jaipur, India. You can visit our website to learn more about us. We are a bunch of serial entrepreneurs out of IIT Kanpur & NIT Kurukshetra.

Position: Business Analyst, CEO's Office

Location: Jaipur

Job Type: Full-time and Work from Office

Responsibilities:

Data Analytics & Reporting:

• Generate and analyze sales performance reports, including key metrics like:
• First Response Time (FRT)
• B2B product Demo scheduling and attendance rates
• Conversion metrics (e.g., Conversion% & TAT)
• Develop dashboards and visualizations for the CEO to track sales team performance and pipeline health.
• Use data insights to recommend process improvements and strategic initiatives.

Sales Operations Support:

• Assist and lead in daily sales operations, ensuring seamless lead assignment, follow-up tracking, and workflow management.
• Design and implement efficient processes within Zoho CRM to enable better lead tracking and management.
• Monitor and maintain lead prioritization systems to optimize sales outcomes.

CRM Management:

• Serve as the Zoho CRM expert, managing workflows, automations, and integrations.
• Conduct regular audits to ensure data accuracy and hygiene in the CRM.
• Train sales team members on effective CRM usage and best practices.

Strategic Enablement:

• Act as a trusted advisor to the CEO, providing insights and recommendations to improve sales operations and achieve business goals.
• Support the CEO in tracking the progress of each lead through the pipeline, ensuring no opportunities are missed.
• Assist in scaling workflows and automations to meet the needs of a growing sales team.

Requirements:

• At least 1 year of experience in sales operations, business analytics, or a related role.
• Hands-on experience with Zoho CRM, including workflows, automations, and reporting.
• Strong analytical skills with expertise in creating reports and dashboards (Zoho Analytics preferred).
• Proficiency in Excel/Google Sheets for data analysis.
• Exceptional communication and collaboration skills to work closely with the CEO and sales team.
• Strong problem-solving abilities with a detail-oriented mindset.
• Self-motivated and organized, capable of managing multiple priorities independently.
• Experience in B2B SaaS or enterprise sales operations.
• Knowledge of other Zoho tools (e.g., Zoho Desk, Zoho Campaigns).
• Familiarity with sales performance metrics and best practices.

Benefits:

• Competitive salary and benefits package.
• Comprehensive training and development programs.
• A supportive and collaborative work environment.
• Opportunities for career growth within the company.

Join us at Sembark Tech and be a part of a dynamic team dedicated to transforming the travel industry!