Banker-Customer Experience
IDFC FIRST Bank
Date: 8 hours ago
City: Kozhikode, Kerala
Contract type: Full time
Job Requirements
Role/Job Title - Banker-Customer Experience
Business - Retail Banking
Function/ Department: 'Branch Banking
Place of work: Calicut
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.
Qualifications
Graduate - Any discipline
Post Graduate - MBA preferred
Experience
Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business
Industry - BFSI
Functional Area - Retail Liabilities
Role/Job Title - Banker-Customer Experience
Business - Retail Banking
Function/ Department: 'Branch Banking
Place of work: Calicut
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
- Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
- Deliver business target assigned as per performance score card.
- Giving the client need based product solutions and in the process aligning client requirements with business specifics.
- Assessing customer propensity and ensuring higher product penetration per relationship.
- Referencing for more business from existing customers.
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
- Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
- Assist in closure of all observations on audit report
- Perform audit and ensure compliance to internal and external regulations and guidelines
- Provide best in-class customer service to become their banking partner of choice
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.
Qualifications
Graduate - Any discipline
Post Graduate - MBA preferred
Experience
Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business
Industry - BFSI
Functional Area - Retail Liabilities
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Business Development Executive (BDE)
Bizpole,
Kozhikode, Kerala
1 week ago
This job is provided by apna.coThe role of a Business Development Associate is to assist the organization sales and growth efforts by contributing to new customer acquisition. He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity. Theprimary roleand responsibilitiesofaBusiness Development Associate include: ...
Freelance Clinical Medicine (Ph. D.)
TELUS Digital,
Kozhikode, Kerala
2 weeks ago
Are you ready to use your domain knowledge to advance AI? Join us as a PhD Data Partner and work remotely with flexible hours. We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions. The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field.TELUS Digital AI CommunityOur global...
Manager - Debt Management Services - The Wheels - 2W/3W
Bajaj Finserv,
Kozhikode, Kerala
3 weeks ago
Location Name: CalicutJob Purpose“This position is open with Bajaj Finance ltd.”First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography.Duties And ResponsibilitiesPRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job) Achieving...
