Back Office Manager

Skills:
Customer Relationship Management (CRM) tools, Communication tools (e.g., Slack, Microsoft Teams), Time Management, Office Administration, Client Services, team supervision, Media Production, project management,

A Back Office Manager in a media and advertising agency is crucial for ensuring the smooth and efficient operation of all administrative and support functions. They are the backbone of the agency, allowing creative teams to focus on client work without being bogged down by operational details. This role requires a highly organized, detail-oriented individual with strong leadership and problem-solving skills.

• Financial Management: Overseeing accounts payable/receivable, budgeting, forecasting, and financial reporting. May involve working closely with the finance department.
• Office Management: Supervising office operations, including facilities management, purchasing supplies, managing vendor relationships, and maintaining a safe and organized work environment.
• Legal and Compliance: Ensuring adherence to legal regulations and industry standards related to advertising practices, contracts, and data privacy.
• Contract Management: Managing contracts with clients, vendors, and freelancers. Ensuring contract compliance and renewals.
• Project Management Support: Assisting project managers with administrative tasks, such as tracking project budgets, timelines, and resources.
• Process Improvement: Identifying areas for improvement in back office processes and implementing solutions to increase efficiency and productivity.
• Communication: Acting as a central point of contact for internal and external stakeholders regarding administrative and operational matters.
• Team Supervision: Managing and mentoring back office staff, including administrative assistants, receptionists, and other support personnel.