Associate Support Engineer
Blue Yonder
Date: 1 day ago
City: Coimbatore, Tamil Nadu
Contract type: Full time

What We Are Looking For
− Provides direction and inputs for Root Cause analysis and proposes prevention ideas
− Guides/assists team members to resolve medium complexity issues
− Own a Tier 1/Tier 2 customer solution at a minimum. Positively collaborates with TAM and supports consumption/adoption improvement plans.
− Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and proactiveness
− Early engagement in tier 1 customers’ implementation projects to gain good understanding of customer business process, solution and architecture and to ensure seamless transition into Operate phase through phased go-lives.
− Owns implementation of high service quality through continuous improvements in the operational processes − Associates may be expected to provide Out of Office (OOH) support to facilitate the Company’s 24x7 customer support in line with the terms defined in the contract of employment and country legislation
−Associates may be expected to work in shifts to facilitate the Company’s 24x7 customer support in line with the terms defined in the contract of employment and country legislation.
− Collaborates relentlessly, passionately, and respectfully with various BY teams and partners
− Leads by example demonstrating professionalism during internal and external conversations. Understands cultural differences and diversity.
− Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)
− Demonstrates high expertise in relevant contemporary and up to date SaaS technical toolsets like AppDynamics, Splunk etc.
− Develops good knowledge of BY product features and functionalities
− Very good understanding of solution architecture relevant for concerned solution
− Strong skills on architecture framework, tools and technologies relevant for a given BY solution
− Very good understanding of Azure technologies relevant for a given BY solution
− Strong capability in cloud operational activities as per the requirements of a given BY solution
− Strong application performance engineering skills as required for a given BY solution
− Inspires others by demonstrating service mindset through consistently displaying customer centricity and ownership.
− Aligns with company priorities and demonstrates strong sense of urgency from both Customer and company perspectives.
− Displays growth mindset by taking initiatives, positively collaborating with stakeholders, continuously challenging the status-quo, helping team and department making progress towards strategic priorities.
− Acts as Subject Matter Expert providing ongoing support and mentorship to Support Engineers, delivers product/technical trainings.
− Proposes ideas for improvement of consumption and adoption
− Drives operational improvements (ex: automation, process changes etc.)
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
- Excellent customer experience and solution support to BY Customers with innovative approach:
− Provides direction and inputs for Root Cause analysis and proposes prevention ideas
− Guides/assists team members to resolve medium complexity issues
− Own a Tier 1/Tier 2 customer solution at a minimum. Positively collaborates with TAM and supports consumption/adoption improvement plans.
− Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and proactiveness
− Early engagement in tier 1 customers’ implementation projects to gain good understanding of customer business process, solution and architecture and to ensure seamless transition into Operate phase through phased go-lives.
− Owns implementation of high service quality through continuous improvements in the operational processes − Associates may be expected to provide Out of Office (OOH) support to facilitate the Company’s 24x7 customer support in line with the terms defined in the contract of employment and country legislation
−Associates may be expected to work in shifts to facilitate the Company’s 24x7 customer support in line with the terms defined in the contract of employment and country legislation.
- Communication and Collaboration:
− Collaborates relentlessly, passionately, and respectfully with various BY teams and partners
− Leads by example demonstrating professionalism during internal and external conversations. Understands cultural differences and diversity.
− Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)
- Competency development and demonstration:
− Demonstrates high expertise in relevant contemporary and up to date SaaS technical toolsets like AppDynamics, Splunk etc.
− Develops good knowledge of BY product features and functionalities
− Very good understanding of solution architecture relevant for concerned solution
− Strong skills on architecture framework, tools and technologies relevant for a given BY solution
− Very good understanding of Azure technologies relevant for a given BY solution
− Strong capability in cloud operational activities as per the requirements of a given BY solution
− Strong application performance engineering skills as required for a given BY solution
− Inspires others by demonstrating service mindset through consistently displaying customer centricity and ownership.
− Aligns with company priorities and demonstrates strong sense of urgency from both Customer and company perspectives.
− Displays growth mindset by taking initiatives, positively collaborating with stakeholders, continuously challenging the status-quo, helping team and department making progress towards strategic priorities.
- Value Addition:
− Acts as Subject Matter Expert providing ongoing support and mentorship to Support Engineers, delivers product/technical trainings.
− Proposes ideas for improvement of consumption and adoption
− Drives operational improvements (ex: automation, process changes etc.)
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
SPE-Claims HC
Cognizant,
Coimbatore, Tamil Nadu
1 day ago
Job SummaryWe are seeking a skilled SPE-Claims HC professional with 1 to 3 years of experience in Claims Adjudication. The ideal candidate will work from our office during night shifts contributing to our mission of delivering efficient claims processing. This role does not require travel and offers an opportunity to make a significant impact in the healthcare claims domain.ResponsibilitiesAnalyze and...

Junior Engineer - ECM
Flex,
Coimbatore, Tamil Nadu
1 week ago
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to...

Associate-Accounts Payable
Avantor,
Coimbatore, Tamil Nadu
2 weeks ago
The OpportunityIntermediate level position; process the organization's accounts receivables and/or payables in a timely manner. Prepare payments for expense vouchers and invoices. Coordinate customer billing and collections activities. Handle vendor inquiries and negotiate past-due accounts. Generate routine balance reports. Maintain files and accounting documentation. Performs complex tasks and completes assignments with little or no assistance.Job DescriptionAvantor is looking for dynamic,...
