Associate Product Success Specialist

You will be responsible for resolving cases which are escalated from Service Delivery Teams through the defined process. You will also take responsibility of resolving long pending support cases which are delayed beyond one week. You will also be responsible for initiation of special internal projects, training existing team members and develop process documentation for new features and functionalities primarily for G3 RMS. You will contribute to the quality of the system data, system forecasts and decisions, thereby 

Contribute to client retention. 

What you’ll be doing...

• Work on complex issues where analysis of data requires an in-depth review of variable factors and create new procedures based on this work
• Use judgment and is able to network with members across departments
• Resolve any Technical, Monitoring, Business and Decision issues for the client including questions on business practices, system configuration, and system usage and monitoring
• Communicate with clients and internal teams via appropriate method
• Achieve Service Level Agreement for Technical, Business and Decision related cases
• Document new processes and update existing documentation to keep it current
• Execute special projects and attend scheduled client calls based on Technical, Business and Decision issues
• Ensure issues are correctly assigned and client calls/portal issues are resolved within pre-defined resolution timeframes and details entered in Salesforce

What you’ll bring to us… Save

• Train new and existing personnel on current processes and procedures
• Acquire Technical Skills to qualify for Client Support Specialist

• BSc. or a degree in Science stream or Degree or Diploma in Hotel management
• At least 3 years of hotel experience in Front Office, Sales, Reservations or Revenue Management in either hotels or hospitality technology company
• Computer proficiency in MS Excel, MS Word, MS PowerPoint
• Proven English verbal and written communication skills

Who we are....

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world.  Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life. 

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices. 

Additional Information:
To qualify, applicants must be legally authorized to work in [India], and should not require, now or in the future, sponsorship for employment visa status.

All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. 

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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