Associate Process Manager - CPS Position Services

Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Process Manager Roles & Responsibilities

• Ensure the timely event reporting of breaches and incidents and identification and implementation of preventative measures when issues arise
• Working closely with other relevant operations managers to ensure that process risks are minimised
• Carrying out independent quality checks and linking findings into training plans and regular feedback
• Work in full compliance with established processes
• Operating within strict regulatory timescales, agreed business SLAs and confidentiality standards
• Daily workload management, working with Team Manager to identify solutions if any SLA is under threat
• Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams
  
  

Functional & Technical Skills

• Bachelor's Degree in B. Com /BBM or Master’s Degree in M. Com/MBA/PGDM
• 6 to 9 years of experience in handling a team of a minimum of 25 members
• Should have worked under DTCC settlements, MO, Corporate Action, Event Processing, Reconciliation and Settlements
• Should have basic knowledge of finance, trade life cycle, investment banking, and derivatives
• Should be good with logical and quantitative abilities
  
  

About Us

At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.