Associate Manager-Debt Management (Call Center)
IDFC FIRST Bank
Date: 9 hours ago
City: Delhi, Delhi
Contract type: Full time

Job Requirements
Job Requirements
Job Title – Associate Call Center Manager
Function – Collections
Job Purpose
The role bearer has the responsibility to organize, direct and oversee the activities of the call center collections Department and guide the department in collecting. It will include of making the process efficient and optimization of MIS. The role bearer must adhere to the guidelines set by the bank. Work closely with the collection managers, legal team so as to make sure legal actions is initiated against customers who are delinquent and complex issues are resolved contributing to the larger objectives of the bank.
Responsibilities
Primary Responsibilities:
Graduate – Any
Post Graduate – Any
Experience: 2 year of experience in collections.
Job Requirements
Job Title – Associate Call Center Manager
Function – Collections
Job Purpose
The role bearer has the responsibility to organize, direct and oversee the activities of the call center collections Department and guide the department in collecting. It will include of making the process efficient and optimization of MIS. The role bearer must adhere to the guidelines set by the bank. Work closely with the collection managers, legal team so as to make sure legal actions is initiated against customers who are delinquent and complex issues are resolved contributing to the larger objectives of the bank.
Responsibilities
Primary Responsibilities:
- Help design strategies to minimize losses to the bank by effectively recovering debt owed to the bank by leveraging call centers based on the customer track record for allocated call center.
- Help Design campaigns aligned to the overall collection strategy to ensure maximum recovery for allocated call center.
- Handle customer escalations and provide different payment modes to customers to reduce bounce rates.
- Support initiatives to reduce risk of fraud- Maintain and monitor dashboards to ensure high level of productivity.
- Employ tools such as automation and drive digital initiatives to increase process efficiency.
- Conduct detailed analysis of delinquencies and recommend changes to the product team.
- Recommend process changes in order to improve service efficiency and quality across.
- Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service
Graduate – Any
Post Graduate – Any
Experience: 2 year of experience in collections.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Assistant Manager Food and Beverage Sales
Hyatt,
Delhi, Delhi
19 hours ago
Operational Generate sales through tele and connect.Preparing strategies to increase F & B sales and group gatherings at Andaz Delhi. (refer Business plan strategies based on sales)Understanding the requirements, sending quotation, negotiation if required and regular follow up to bring business on board.(active and passive calls, contracts enrollments etc.)Setting weekly, monthly target and ensure to attainment (target sheet)Building and maintaining...

test-do-not-apply AA Inv IND
Amazon,
Delhi, Delhi
5 days ago
Descriptiontest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applytest-do-not-applyBasic Qualifications 1+ years of customer service experience Speak, write, and read fluently in English Experience with Microsoft Office products and applications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Experience in payments or e-commercePreferred Qualifications Full time job for at least 3 yearsCompany - ADCI - Delhi - P99Job ID: A2826656

IT Manager for Purchase
Hitachi Digital,
Delhi, Delhi
5 days ago
Our CompanyWe’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire...
