Associate Manager, Business Operations (Payments) UPI

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description – Associate Manager - Payment Operations

• Active involvement in Designing new processes ,revamp/ optimisation of existing processes to account for changes in Product/ Regulations or other factors impacting the process.
• Collaborate effectively with different teams within PhonePe, key external entities,Partners / service providers to ensure smooth execution of processes so as to achieve desired service levels
• Managing operational tasks by gaining relevant context for driving conversations with cross- functional teams, including tech, product and business teams.
• Set up scalable SOPs for any business operational tasks and actualise them diligently. Simultaneously to work on building automation possibilities for the processes & implement them.
• Ensure timely reconciliation of transactions and resolve any discrepancies.
• Manage performance metrics and drive improvements in transaction success rates and TATs.
• Collaborate with cross-functional teams, including Product, Finance, Biz-Fin, Accounting, Tech Team, Customer/Merchant Support, and others, to ensure operational efficiency and improve the overall user experience.
• Tracking implementation of different projects by our partner banks and helping prioritize adoption from banks as per our plans.
• Monitoring and reporting daily performance of the categories. Identifying areas of improvement and collaborating with internal/external teams to ensure enhancements are executed on time.
• Responsible for defining, developing, and communicating key metrics and business trends to partner and management teams
• Required to monitor the process execution regularly and take proactive steps to address factors that may impact the process execution
• Identifying issues & lead process streamlining as & when required. Assigns appropriate work and holds Operations analysts accountable for performance.
  
  

Requirements:

• Minimum work experience of 4-5 years in the operations/payment industry
• Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
• Strong communication skills and ability to negotiate for one's requirements
• Advanced knowledge of Excel and basic knowledge of SQL
• Qualifications - B.Tech/MBA preferred
  
  

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
  
  

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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