Associate, IT Desktop Support Analyst

KBR, Inc.


Date: 3 weeks ago
City: Pune, Maharashtra
Contract type: Full time
Title

Associate, IT Desktop Support Analyst

Roles And Responsibility

  • Delivery and installation of desktop assets and peripherals to end users. Including swap/replacement of leased/owned PCs at PC end of life. Arranging shipment of equipment as necessary.
  • Provide Desktop Incident Management support to users who are based in the office or working remotely.
  • Build/image/configure PCs for deployment to users, following standard processes.
  • Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
  • Provide support of corporate mobile phones.
  • Provide support on hardware for meeting rooms.
  • Maintain and manage local hardware warehouse. Raise requests for desktop equipment as needed.
  • Point of contact for other IT services in local office (e.g. Networks, servers, etc.).
  • Provide status reporting to leads and management within the team.
  • Physical movement of hardware equipment is required as part of the role (i.e. moving around the office, into and out of storerooms, carrying where appropriate, etc.).
  • Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance with company policies, standards, and procedures.
  • Escalates incidents not resolved within established service levels.
  • Performs own work and provide assistance to others as directed.
  • Maintain good relationships with other staff that support the performance of your work and promote good morale.
  • Assist with vendor management as needed for any service-related issue (e.g. Dell, etc.)
  • Be a reliable source of IT information for users.
  • Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)

Required 3+ years' Experience in Desktop Support

R2113734

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