Associate Customer Service Manager
IDFC FIRST Bank
Date: 15 hours ago
City: Raipur, Chhattisgarh
Contract type: Full time
Job Requirements
Job Requirements
Role/Job Title: Associate Customer Service Manager
Function/Department: Rural Banking
Job Purpose
The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service.
Responsibilities
Roles & Responsibilities:
Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate
Experience: 2 to 5 years of relevant experience in Banking or allied Business.
Job Requirements
Role/Job Title: Associate Customer Service Manager
Function/Department: Rural Banking
Job Purpose
The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service.
Responsibilities
Roles & Responsibilities:
- Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures.
- Responsible for branch operations and service delivery to the customers of a designated branch in our rural network.
- Data entry of application forms, creation of customer IDs, accounts, etc.
- File / document checking including KYC checking, application forms and loan document verification.
- Handling cash and clearing transactions.
- Maintaining good audit rating for the branch.
- Work towards ensuring best in class service delivery at the branch for external and internal customers.
- Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk.
- Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs.
- Employ tools such as automation and digitization to increase process efficiency.
Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate
Experience: 2 to 5 years of relevant experience in Banking or allied Business.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Relationship Manager
Bajaj Allianz General Insurance,
Raipur, Chhattisgarh
6 days ago
ExecutionSupport partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational...
Sales Associate (Inventory & Vendor Management)
Hire22.ai,
Raipur, Chhattisgarh
1 week ago
We are looking for a proactive, detail-oriented, and smart Sales Associate – Backend Operations to manage the inventory and supply chain activities at our multi-brand fashion retail store. This role ensures stock accuracy, efficient inventory flow, and timely vendor coordination—critical to the overall store performance. The ideal candidate will bring strong communication skills, be tech-savvy, and have a solid understanding...
Relationship Manager-NRI
IDFC FIRST Bank,
Raipur, Chhattisgarh
1 week ago
Job RequirementsJob Requirements Job Title: Relationship Manager-NRIDepartment: Retail BankingJob PurposeThe role entails deepening the relationship by providing solutions to meet the requirements of the NRI customers and ensuring value-added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer is responsible for acquiring NTB non-resident clients...