Associate Analyst/ Analyst - Admin Shared Services - USI

Summary

Position Summary

CBS Shared Services – Associate Analyst/Analyst

Deloitte Support Services India Private Limited

Are you a quick learner? Is customer support your forte? Do you enjoy interacting with customers and providing them with exceptional support? Responsibility you do as a Shared Services professional will be to provide Administrative services to clients within the Canadian Firm, but not limited to data entry, expense and travel support, CRM updates, transcription, etc.

Responsibilities of Shared Services Professional include, but are not limited to:

• Blacklining or document compare in Microsoft Word
• Creating Business material such as Name tags, tent cards, labels, business card orders
• Updating business cards and distribution lists in outlook
• Creating and managing contacts, accounts, lists, opportunities, and events in CRM
• File repository management (saving files to network)
• Creating surveys and publishing results
• WIP status reports, A/R reports, bulk corrections to time entries
• Expense and Travel processing in Concur
• Drafting invoices from PDF/Excel
• Working on data entry requests
• Performing additional tasks as required
  
  

Work location & shift timings

• Hyderabad office
• Hybrid model (work from Deloitte office minimum of two days in a week)
• 9 hours shifts between 5.30 AM and 11 PM (IST) with rotation of shifts every quarter
  
  

Qualifications

Required:

• A Bachelor’s degree with minimum of 1 to 2 years of experience in client service
• Excellent written and verbal communication skills with ability to communicate effectively with clients and leadership
• Strong time management, listening and comprehension skills to meet client’s expectations on quality and timelines
• Coordinate work with other national and local teams virtually and in-person
  
  

Preferred:

• Knowledge of International address pattern, places, international phone number codes and geographical knowledge of Canadian cities
• Working experience with International travel agencies or vendors
• Good knowledge in MS Office applications especially in Excel
• Strong analytical and logical skills with great attention to detail
  
  

#EAG-Finance

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Requisition code: 191991