Assistant Manager - Delivery
Larsen & Toubro
Date: 6 days ago
City: Chennai, Tamil Nadu
Contract type: Full time
- Training Program Management:
- Plan, schedule, and oversee the delivery of both virtual and classroom-based training programs.
- Manage the logistics of training delivery, including trainer coordination, session materials, platform setup, and participant communication.
- Ensure adherence to timelines and training goals, while maintaining a high standard of learner experience.
- Stakeholder Coordination:
- Collaborate with subject matter experts, trainers, and content development teams to align on training objectives.
- Serve as the primary point of contact for clients and learners, addressing queries and providing support before, during, and after training sessions.
- Work closely with sales and account management teams to understand client requirements and customize training delivery accordingly.
- Operational Excellence:
- Monitor and manage training delivery metrics, such as attendance rates, learner feedback, and trainer performance.
- Identify and resolve issues that may affect training quality, including technology disruptions or learner engagement challenges.
- Implement process improvements to streamline operations and improve the overall efficiency of the training delivery process.
- Reporting & Analytics:
- Track and report on training delivery performance, including completion rates, learner satisfaction scores, and learning outcomes.
- Provide actionable insights based on data to improve future training sessions and optimize learner engagement.
- Vendor/Trainer Management:
- Manage external trainers and third-party vendors to ensure the successful delivery of training programs.
- Assist in onboarding, contracting, and evaluation of trainers, ensuring they meet the quality standards of the organization.
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