Assistant Manager - Customer Service - FLM-HIG019095
Genpact
Date: 2 days ago
City: Hyderabad, Telangana
Contract type: Full time
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Manager, Customer Service - FLM
The Team Leader, Operations is responsible for the day-to-day supervision of a group of BPO associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Responsibilities
Minimum Qualifications/ Skills
Job
Assistant Manager
Primary Location
India-Hyderabad
Schedule
Full-time
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
Sep 20, 2024, 8:04:21 PM
Unposting Date
Oct 20, 2024, 11:59:00 PM
Master Skills List
Operations
Job Category
Full Time
Inviting applications for the role of Assistant Manager, Customer Service - FLM
The Team Leader, Operations is responsible for the day-to-day supervision of a group of BPO associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Responsibilities
- Responsible for the day-to-day supervision of a group of BPO associates including work and attendance monitoring in accordance with the organization policy as well as applicable Client & legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop action plans for improvement & implement corrective actions as required.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development trainings
- Promote the Genpact values through both behavior and attitude, including being an advocate for team members.
Minimum Qualifications/ Skills
- Any graduate
- Strong attention to detail
- Basic Knowledge of Operating System, mobile technology, Software, Hardware & MS office.
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- OEM experience, Hardware & troubleshooting experience, Semi Tech process experience.
- Previous experience in a customer service role chat/voice
- Problem solving skills with customer centric approach
Job
Assistant Manager
Primary Location
India-Hyderabad
Schedule
Full-time
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
Sep 20, 2024, 8:04:21 PM
Unposting Date
Oct 20, 2024, 11:59:00 PM
Master Skills List
Operations
Job Category
Full Time
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Accountant - Food Controller
HYATT Hotels,
Hyderabad, Telangana
2 days ago
Organization- Hyatt HyderabadSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Accountant is responsible to ensure the smooth and efficient running of the accounting functions within the Accounting DepartmentQualificationsIdeally with a relevant degree or diploma in Finance, Commerce...
IT Project Manager
Franklin Templeton India,
Hyderabad, Telangana
1 week ago
At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From...
Data Analyst
Skillsoft,
Hyderabad, Telangana
1 week ago
At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.OverviewThe mission of the Enterprise Data & Analytics team is to add value to our customers across all internal functions by using...