Assistant Branch Manager - Operations

Skills:
Statistical Analysis, Data Visualization, Collections, customer satisfaction, BPO, Operations,

Essential Duties And Responsibilities

Responsible for ensuring customer satisfaction (students and parents) & retention

Ensure proper communication & relationship with all the students and parents for entire course duration.

Monitoring and ensure proper collection of revenue and reduce branch expenses.

Ensure compliance with laws & regulations as applicable.

Handling any kind of Parent enquiry & Student enquiry or complaints

Should co-ordinate with all departments at branch/region/Corporate office.

Ensures general cleanliness, appearance and safety of the office premises.

Skill Requirements

Ability to supervise staff and manage branch operations. Strong ability to plan and manage multiple projects.

Ability to effectively manage conflict and competing priorities.

Ability to work independently; problem-solve, analyze issues and create action plans.

Decision making skills.

Strong computer proficiency, including competency with MS Office.

Enthusiastic, proactive, flexible and constructive approach.

Ability to work and engage at all levels within the organization.