Area Service Field Manager (ASFM)
Kia India
Date: 2 days ago
City: Bengaluru, Karnataka
Contract type: Full time
Job Description
Roles & Responsibilities:
Good communication skills both written and verbal, Mentoring and coaching dealership manpower, Mentoring and coaching dealership manpower, Data analysis to monitor dealer profitability, Customer Complaint analysis
Location
Bengaluru, Karnataka, India
Posted On
1747203478000
Years Of Experience
4 to 10 years
Roles & Responsibilities:
- The Area Field Aftersales Manager will be responsible for implementation of KIA process & policies & ensure the aftersales operation at the dealers under his supervision
- Support & monitor the development of workshop infrastructure for completion as per time plan.
- Regular review of Dealer KPI, support to enhance the same.
- Ensuring right quality and quantity of staff at dealership as per KIN guidelines, Training of dealer staff through OJT & at KIA Training Centre.
- Implementation of systems & processes at dealership as per KIA guidelines
- Ensure Policy Adherence at the dealership.
- Technical feedback, reports, campaign monitoring & reporting to RSFM & HQ.
- Measuring & monitoring CSI of the dealership & working with dealership to enhance CS.
- Monitoring customer complaints at reported at various channels, attending to customer grievances, fast resolution & ensuring comeback of customers.
- Meeting set targets related to Repair orders, Parts, KPI of dealership & growth / improvement plan.
- Regular planning & organizing of marketing activities basis KIA business plan, seasonal requirements, dealer profitability & customer satisfaction.
- Regular audits, evaluations to monitor dealership performance.
- Warranty approvals, audits, parts scrapping etc in the dealership under supervision.
- Any other duties expected from the position & requested by respective manager.
Good communication skills both written and verbal, Mentoring and coaching dealership manpower, Mentoring and coaching dealership manpower, Data analysis to monitor dealer profitability, Customer Complaint analysis
Location
Bengaluru, Karnataka, India
Posted On
1747203478000
Years Of Experience
4 to 10 years
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