Area CX Manager (ACXM)
Kia India
Date: 1 day ago
City: Bengaluru, Karnataka
Contract type: Full time
Job Description
Roles & Responsibilities:
Presentation Skills, Analytical Skills, Communication Skills, Proficient in MS office
Location
Bengaluru, Karnataka, India
Posted On
1747199596000
Years Of Experience
4 to 10 years
Roles & Responsibilities:
- Implement CX Initiatives & CX programs at the dealership
- Implementation of Sales Standard Operating Processes at Dealership
- Conduct Sales Process Audits at dealership to check process gaps
- Analyze SSI and develop action plans in collaboration with dealers.
- Analyze PSI and formulate dealer action plans based on findings.
- Sales customer complaint Handling for the defined set of dealerships. Collect, analyze, and interpret customer feedback, surveys, and complaint data
- Implement and monitor Customer experience Improvement Action Plans.
- Support the recruitment of Sales Customer Care Managers (CCM)
- Assess manpower availability for key roles, including CCEs, hostesses, and other support functions.
- Coordinate for regional Salesforce campaigns by initiating actions across network
- Increase customer engagement through digital channels by promoting My Kia App registration & Customer Rewards program
- Implement key Digital Initiatives in the field like Dealer CRM, Virtual KEC etc
- Improve customer data quality across dealerships
- Track and report on Sales Exit Interviews.
- Review the performance of Dealer CX Teams.
- Prepare for and execute Customer Meetings and gather feedback on new programs.
Presentation Skills, Analytical Skills, Communication Skills, Proficient in MS office
Location
Bengaluru, Karnataka, India
Posted On
1747199596000
Years Of Experience
4 to 10 years
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Data Scientist_R&D
Avathon,
Bengaluru, Karnataka
1 day ago
Who We Are & Why Join UsAvathon is revolutionizing industrial AI with a powerful platform that enables businesses to harness the full potential of their operational data. Our technology seamlessly integrates and contextualizes siloed datasets, providing a 360-degree operational view that enhances decision-making and efficiency. With advanced capabilities like digital twins, natural language processing, normal behavior modeling, and machine vision,...
Project Manager
MHTECHIN,
Bengaluru, Karnataka
1 day ago
CompanyMHTECHINLocation:BangloreJob TypeFull-timeAbout MHTECHINMHTECHIN is a dynamic and forward-thinking technology company specializing in delivering high-quality digital solutions, software development, and IT consulting services. Our mission is to empower businesses with innovative technology, customized solutions, and exceptional client service. Join us to be part of a collaborative team that values creativity, continuous learning, and professional growth.Job DescriptionWe are seeking an experienced and...
Computational Designer Intern
Walter P Moore,
Bengaluru, Karnataka
1 day ago
ResponsibilitiesWe are seeking a dynamic and motivated Computational Designer Intern with a background in Civil/structural engineering and passion for computational methods/software programming. In this role, you will contribute to the development of innovative software solutions tailored to streamline processes involved in structural analysis, design and documentation. This is an excellent opportunity for individuals with foundational structural engineering knowledge and programming...
