Area Operations Head - Ghaziabad

Blue Dart


Date: 22 hours ago
City: Ghāziābād, Uttar Pradesh
Contract type: Full time
Area Operations Head

Job Title

Area Operations Head

Function

Regional Business

Reporting to

Area Head


  • Purpose


Responsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations in the area


  • Key Responsibilities


Responsibilities

Financial


  • Support Area Head in developing the budget for the Area
  • Ensure adherence to budgeted capital and operational costs for the Area; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any


Operational


  • Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations
  • Oversee the management of all Service Centers and PUD Centers in the Area to ensure efficient operations
  • Drive key performance metrics for various operations processes in the Area (Service Centers and PUD Centers)
  • Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.)
  • Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy
  • Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area
  • Evaluate existing infrastructure for operations in the Area vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers); Seek approval from the Area Head and forward the proposals to the concerned authorities for further due diligence/approvals


People


  • Provide direction, guidance and support to function employees in the Area to help them discharge their duties effectively
  • Monitor the performance of the team on a continuous basis to identify key performers
  • Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
  • Key Result Areas and Key Performance Indicators


S.No

Key Result Areas

Key Performance Indicators





  • Optimize costs in the Area


    • % reduction in Operating Costs for the area (i.e. OCPK and OCPM)



  • Reach Enhancement


    • Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs)



  • Drive service quality and excellence in the Area


    • Overall adherence to area service quality in terms of Net Service Levels (NSL)
    • Delivery performance as per transit time for all products
    • % undelivered shipments
    • Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and pick-ups
    • Achievement of target NPS Scores for the Area



  • Ensure Security of Shipments


    • Number of open security related cases in the Area



  • Ensure Regulatory Compliance


    • Compliance to all applicable regulatory requirements



  • Drive Operations of Channel Partners attached to the Area


    • Operational Performance of
    • RSPs
    • PDAs
    • Delivery Agents



  • Drive Operations Process Efficiency and capability


    • % increase in operational productivity in the Area (measured as shipments/ employee )
    • % coverage of employees - direct and indirect (as per plan) in Area in terms of conduct of operations training programmes



  • Ensure Performance Driven Culture


    • Adherence to Performance Management system timelines and guidelines



  • Support Employee Capability Building


    • % Key area positions with identified successors / potential successors



  • Drive employee morale and engagement


    • Employee Attrition (%)
    • PDA Attrition (%)

    How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Client Servicing Internship in Ghaziabad

    Exalon Promotion, Ghāziābād, Uttar Pradesh
    6 days ago
    Selected Intern's Day-to-day Responsibilities Include Helping with order tracking, sample records Managing Excel reports, WhatsApp follow-ups Daily entries for production, warehouse, and website teams Must be: Polite, structured, quick learner (Mercury type mind)About Company: With a legacy spanning over 25 years, Exalon is a name trusted by leading corporations for premium-quality branded merchandise and apparel. We proudly serve Fortune 500...

    Assistant Manager, Digital Demand Generation

    McGraw Hill, Ghāziābād, Uttar Pradesh
    1 week ago
    OverviewBuild The Future At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience.What is this role about?Manager, Digital Demand Generation is...

    Sr. Field Application Engineer.

    GLOBAL ELECTRONICS, Ghāziābād, Uttar Pradesh
    3 weeks ago
    We are currently seeking a Sr. Field Application Engineer (FAE) for our Distribution division in the North Region of India, specifically in Gaziabad . This role requires 2 to 7 years of technical support experience in the FAE role, particularly with Electro-Mechanical Components, Discrete Components, and Passive Electronics.Familiarity With The Following Product Lines Would Be Advantageous XP Power / Traco...