Area Operations Head - Ghaziabad

Blue Dart


Date: 3 weeks ago
City: Ghāziābād, Uttar Pradesh
Contract type: Full time
Area Operations Head

Job Title

Area Operations Head

Function

Regional Business

Reporting to

Area Head


  • Purpose


Responsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations in the area


  • Key Responsibilities


Responsibilities

Financial


  • Support Area Head in developing the budget for the Area
  • Ensure adherence to budgeted capital and operational costs for the Area; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any


Operational


  • Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations
  • Oversee the management of all Service Centers and PUD Centers in the Area to ensure efficient operations
  • Drive key performance metrics for various operations processes in the Area (Service Centers and PUD Centers)
  • Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.)
  • Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy
  • Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area
  • Evaluate existing infrastructure for operations in the Area vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers); Seek approval from the Area Head and forward the proposals to the concerned authorities for further due diligence/approvals


People


  • Provide direction, guidance and support to function employees in the Area to help them discharge their duties effectively
  • Monitor the performance of the team on a continuous basis to identify key performers
  • Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
  • Key Result Areas and Key Performance Indicators


S.No

Key Result Areas

Key Performance Indicators





  • Optimize costs in the Area


    • % reduction in Operating Costs for the area (i.e. OCPK and OCPM)



  • Reach Enhancement


    • Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs)



  • Drive service quality and excellence in the Area


    • Overall adherence to area service quality in terms of Net Service Levels (NSL)
    • Delivery performance as per transit time for all products
    • % undelivered shipments
    • Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and pick-ups
    • Achievement of target NPS Scores for the Area



  • Ensure Security of Shipments


    • Number of open security related cases in the Area



  • Ensure Regulatory Compliance


    • Compliance to all applicable regulatory requirements



  • Drive Operations of Channel Partners attached to the Area


    • Operational Performance of
    • RSPs
    • PDAs
    • Delivery Agents



  • Drive Operations Process Efficiency and capability


    • % increase in operational productivity in the Area (measured as shipments/ employee )
    • % coverage of employees - direct and indirect (as per plan) in Area in terms of conduct of operations training programmes



  • Ensure Performance Driven Culture


    • Adherence to Performance Management system timelines and guidelines



  • Support Employee Capability Building


    • % Key area positions with identified successors / potential successors



  • Drive employee morale and engagement


    • Employee Attrition (%)
    • PDA Attrition (%)

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