Area Customer Care Manager

Mahindra Group


Date: 3 days ago
City: Kolkāta, West Bengal
Contract type: Full time
Responsibilities & Key Deliverables

  • To ensure service process and handle warranty management for all channel partners.
  • To analyze the technical complaints of the vehicle in the field.
  • To rectify defects in vehicles / overhaul aggregates.
  • To maintain and handle internet based warranty.
  • Ensure implementation of service processes at channel partners.
  • Development of secondary channel.
  • Feedback on companies as well as competitors' products.
  • Training of service managers.
  • Work out special service support for strategic customers with channel partners.
  • Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
  • Secondary network for spare parts sales.
  • Guide channel partners for manpower/facilities/equipment optimization.
  • To ensure profitability of workshops of channel partners.
  • MIS on service.
  • Spare parts inventory management.

Preferred Industries

Management Consulting

Education Qualification

  • Diploma in Engineering
  • Bachelor of Engineering
  • Diploma in Engineering in Mechanical
  • Bachelor of Engineering in Mechanical

General Experience

10 - 12 Years of experience

Critical Experience System Generated Core Skills

  • Capability Building
  • Service Orientation
  • Customer Satisfaction
  • Customer Sensitivity
  • Service Management
  • Service Initiatives & Campaigns
  • Service Business Planning
  • Defect Rectification
  • Product Knowledge - Aggregates
  • Service Processes
  • Training & Development
  • Customer Support
  • Service Support
  • Sales
  • Developing Channel Partners
  • MIS Reporting
  • Inventory Management

System Generated Secondary Skills

  • Product Knowledge & Application
  • Service Strategy
  • Manpower Management
  • Warranty Management

Locations

  • Kolkata, MTBD-Kolkata, IN

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