Support Executive / AM Support- Kolkata
Arrise Solutions (India) Pvt. Ltd.
Date: 1 week ago
City: Kolkāta, West Bengal
Contract type: Full time
AM support for Kolkata
About us:
Arrise Solutions (India) Pvt. Ltd. is an international services group that powers Pragmatic Play. PragmaticPlay is a global leader as a multi-product content provider to the gaming and entertainment industry. Our passion for premium entertainment is unrivalled. We strive to create the most engaging, evocative experiences for all our customers across a range of gaming products. Arrise India (Formerly known as PragmaticPlay India Pvt Ltd) is a subsidiary of Arrise Solutions Ltd., Malta. Arrise India provides software development services to its foreign entities.
Our vision is to excel as a multi-product content related service provider as a technology company to the gaming and entertainment industry. We strive to create value for our clients by providing the highest quality technology and services and continually seek to improve them and to ensure consistent delivery and superior performance. Moreover, we are engaged to promote a team-oriented culture that places autonomy and trust in our employees, also to build mutually sustainable relationships defined by professionalism.
Requirements for the role:
The ideal candidate will be responsible for accurately and efficiently entering, updating, and maintaining data in our systems. Analyst will play a crucial role in ensuring the integrity and accuracy of our data, contributing to the overall success of our organization. Analyst will log in to the operator’s websites, fetch the required data from there, store the data in our excel or server files, and validate too whether the data is captured accurately or not.
Data Maintaining:
Input, update, and verify data accurately into designated databases, spreadsheets, and systems. Ensure data consistency, integrity, and completeness.
Quality Control:
Perform regular quality checks to identify and rectify discrepancies or errors in data.
Work collaboratively with other team members to maintain high data quality standards.
Documentation:
Maintain comprehensive and organized records of all activities.
Document any issues or discrepancies encountered during the data management process.
Update & maintain Trackers as per requirement.
Prepare Reports as and when required.
Share required information in the right format with the stakeholders and update relevant tools.
Ticketing Tool:
Good working knowledge of JIRA, Freshdesk etc.
Adherence to Guidelines:
Follow established guidelines and procedures for meeting SLA’s and Task Completion and Data management.
Seek clarification when guidelines are unclear or require further explanation.
Data Verification:
Thoroughly check Operator Website for data validation.
Verify accuracy of data by cross-referencing with source documents.
Investigate and correct any discrepancies to ensure data consistency.
Timeliness:
Meet established deadlines for data maintenance tasks.
Prioritize tasks to ensure timely completion of assignments.
Confidentiality:
Handle sensitive and confidential information with the utmost discretion and security.
Communication:
Communicate effectively with stakeholders, team members and supervisors regarding task updates, data-related issues or concerns, SLA and TAT Concerns.
Provide regular updates on progress and challenges.
About us:
Arrise Solutions (India) Pvt. Ltd. is an international services group that powers Pragmatic Play. PragmaticPlay is a global leader as a multi-product content provider to the gaming and entertainment industry. Our passion for premium entertainment is unrivalled. We strive to create the most engaging, evocative experiences for all our customers across a range of gaming products. Arrise India (Formerly known as PragmaticPlay India Pvt Ltd) is a subsidiary of Arrise Solutions Ltd., Malta. Arrise India provides software development services to its foreign entities.
Our vision is to excel as a multi-product content related service provider as a technology company to the gaming and entertainment industry. We strive to create value for our clients by providing the highest quality technology and services and continually seek to improve them and to ensure consistent delivery and superior performance. Moreover, we are engaged to promote a team-oriented culture that places autonomy and trust in our employees, also to build mutually sustainable relationships defined by professionalism.
Requirements for the role:
The ideal candidate will be responsible for accurately and efficiently entering, updating, and maintaining data in our systems. Analyst will play a crucial role in ensuring the integrity and accuracy of our data, contributing to the overall success of our organization. Analyst will log in to the operator’s websites, fetch the required data from there, store the data in our excel or server files, and validate too whether the data is captured accurately or not.
Data Maintaining:
Input, update, and verify data accurately into designated databases, spreadsheets, and systems. Ensure data consistency, integrity, and completeness.
Quality Control:
Perform regular quality checks to identify and rectify discrepancies or errors in data.
Work collaboratively with other team members to maintain high data quality standards.
Documentation:
Maintain comprehensive and organized records of all activities.
Document any issues or discrepancies encountered during the data management process.
Update & maintain Trackers as per requirement.
Prepare Reports as and when required.
Share required information in the right format with the stakeholders and update relevant tools.
Ticketing Tool:
Good working knowledge of JIRA, Freshdesk etc.
Adherence to Guidelines:
Follow established guidelines and procedures for meeting SLA’s and Task Completion and Data management.
Seek clarification when guidelines are unclear or require further explanation.
Data Verification:
Thoroughly check Operator Website for data validation.
Verify accuracy of data by cross-referencing with source documents.
Investigate and correct any discrepancies to ensure data consistency.
Timeliness:
Meet established deadlines for data maintenance tasks.
Prioritize tasks to ensure timely completion of assignments.
Confidentiality:
Handle sensitive and confidential information with the utmost discretion and security.
Communication:
Communicate effectively with stakeholders, team members and supervisors regarding task updates, data-related issues or concerns, SLA and TAT Concerns.
Provide regular updates on progress and challenges.
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