Analyst-Curriculum Content Development
IDFC FIRST Bank
Date: 1 week ago
City: Mumbai, Maharashtra
Contract type: Full time
Job Requirements
Role/Job Title Analyst- Curriculum & Content Development
Primary Responsibilities
Role/Job Title Analyst- Curriculum & Content Development
Primary Responsibilities
- Content Design & Development:
- Design engaging, interactive, and learner-centric training content focused on customer-centric behaviors, service excellence, and customer experience transformation.
- Develop e-learning modules, workshops, playbooks, microlearning assets, and other digital learning materials.
- Preparing scripts for nano learning and video courses. Also preparing quick action guides, byte size content
- Developing training material associated with the project such as instructor guides, participant guides, handouts, design documents, curriculums, job aids and assessments etc.
- Working on tools like Adobe ,Canva, articulate, Vyond etc would be an advantage
- Generative AI Integration:
- Leverage AI-powered tools (such as ChatGPT, Synthesia, or similar) to generate, optimize, and scale learning content.
- Experiment with AI-driven storytelling, chatbots, and adaptive learning models to improve engagement.
- Train AI models to support role-play simulations, customer interaction scenarios, and behavioral reinforcement.
- Instructional Strategy & Learning Design:
- Apply adult learning principles, instructional design models (ADDIE, SAM, etc.), and behavioral psychology to create effective learning journeys.
- Design gamified experiences, interactive case studies, and immersive learning formats (AR/VR, video-based learning, etc.).
- Develop self-paced learning modules as well as instructor-led training (ILT) and virtual ILT (VILT).
- Design storyboards on the agreed training framework and curriculum
- Design and develop instruction – led, Video based learning and e-learning training programs.
- Content Personalization & Engagement:
- Design AI-driven adaptive learning paths based on employee roles, behaviors, and learning preferences.
- Create learning nudges, push notifications, and microlearning interventions to reinforce customer friendly behaviors.
- Drive education and awareness program and campaigns through both online & offline channel
- Collaboration & Stakeholder Engagement:
- Work closely with Customer Experience teams, L&D, HR, and leadership to align learning content with business goals.
- Partner with SMEs, trainers, and digital learning teams to co-create content that drives behavior change.
- Collaborate with internal stakeholders to achieve the desired business objectives in terms of NPS and similar CX metrix.
- Support team effectiveness by covering essential tasks during planned or unplanned absences.
- Collaboration with Subject Matter Experts (CX leaders, Managers, Frontline teams etc)
- Knowledge management and repository maintenance
- Customer feedback integration
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