Analyst

eClerx


Date: 3 weeks ago
City: Chandīgarh, Chandigarh
Contract type: Full time
Job Description

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities

  • Answering incoming calls from customers in a professional and courteous manner.
  • Listening actively to customers and asking probing questions to fully understand their needs and concerns.
  • Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
  • Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
  • Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
  • Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
  • Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements

  • Excellent verbal and written communication skills in English.
  • Previous experience in a customer service and sales role, preferably in a call center environment.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and the ability to think on your feet.
  • Comfortable working in a fast-paced environment.
  • Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
  • Familiarity with basic computer skills and knowledge of CRM systems.

Education

  • Bachelor's degree in any field is preferred.

If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech.

Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Mobile App Tester

RGB Web Tech - Web Design, Web Development, Digital Marketing, PPC and App Development Company, Chandīgarh, Chandigarh
1 week ago
As a Mobile App Tester, you will play a crucial role in ensuring the quality and functionality of mobile applications before they are released to the public. You will work closely with developers, designers, and product managers to identify and report issues, verify bug fixes, and help maintain a high standard of app performance and user experience.Key ResponsibilitiesCollaborate with the...

Relationship Manager-Govt. & Institutional Banking

IDFC FIRST Bank, Chandīgarh, Chandigarh
2 weeks ago
Job RequirementsRole/Job Title: Relationship Manager-Government & Institutional BankingFunction/Department: Rural BankingJob PurposeManage branches with respect to Liabilities business and specific focus to GBG. Building and managing relationships with Key accounts holders, Government departments to ensure proper funding in their accounts. Overall achievement of Liability business targets of the branches mapped.Roles & ResponsibilitiesRelationship Manager Liabilities will be responsible to manage all focused...

Relationship Manager / Direct Distribution- Chandigarh

RenewBuy, Chandīgarh, Chandigarh
3 weeks ago
Company Name – RenewBuy.Com/ D2C Insurance Broking Pvt. LtdJob Title – We have multiple levels for front line sales role as -Assistant Relationship Manager, Relationship Manager, Key Relationship Manager, Premier Relationship ManagerDepartment Name - Direct Distribution channelCity - Metropolitan Cities-Mumbai,Delhi,Bengaluru,Chennai,Kolkata,Hyderabad,Pune,AhmedabadType - On Field individual contributor roleCompensation -Base - ₹2lacs to ₹5 Lacs per annum Benefits - As per company policyBonuses...