Air Logistics Healthcare Customer Care Specialist

Kuehne+Nagel


Date: 2 weeks ago
City: Ahmedabad, Gujarat
Contract type: Full time
It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.



You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.

How you create impact

Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.

  • To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
  • To own, monitor + drive all sales activities.
  • To ensure best-in-class customer onboarding.
  • To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
  • To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
  • To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
  • To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
  • To ensure delivery against all financial targets + strategic objectives of your CCL.

What we would like you to bring

  • Has Air freight export operational experience and knowledge in the healthcare sector.
  • Experience dealing with carriers & stakeholders.
  • Has healthcare compliance, policies, and quality control knowledge.
  • Good communication skills in English.
  • 5 years working experience in customer care with operational background.

What's in it for you

  • Global Industry Leader – Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.
  • Career Growth Opportunities – Access to strong internal development programs, training, and global mobility.
  • Diverse & Inclusive Culture – Collaborate with teams across the globe in a supportive and multicultural environment.
  • Innovative & Future-Focused – Be part of a company investing in sustainability, digitalization, and green logistics.
  • Competitive Benefits – Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Guest Service Associate - F & B Service

Accor, Ahmedabad, Gujarat
5 days ago
Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore...

Head - Cyber Security & Managed IT Services

MYCPE ONE, Ahmedabad, Gujarat
6 days ago
The Director / Head of Cybersecurity & Managed IT ServicesThe Director / Head of Cybersecurity & Managed IT Services will be responsible for building and leading the new division from the ground up. This role includes strategic planning, operational execution, team building, and end-to-end service delivery. The ideal candidate will have a strong background in IT leadership, cybersecurity, cloud services,...

Data Analytics Associate in Ahmedabad

Shooting With Stars, Ahmedabad, Gujarat
6 days ago
Key Responsibilities Data Collection & Management Data Analysis & Interpretation Business Insights & Strategy Visualization & Reporting Advanced Analytics & Modeling Cross-Functional CollaborationAbout Company: At Shooting with Stars, we believe that every brand has a unique story to tell, and our mission is to help you craft that narrative with finesse. Our team of digital wizards combines data-driven strategies, cutting-edge...