AGM - Active Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

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VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

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VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Team Lead – Central Product Configuration

Job Level/ Designation

M2 / AGM / DGM – IN & VAS Operations (CPC)

Function / Department

Central Operations Group / Active Operations / Charging and VAS Operations/ Central Product Configuration

Location

Pune, Maharashtra & Hyderabad, Telangana

Job Purpose

This role is Responsible for Quality Business Product delivery within agreed time.

Responsible to achieve First Time Right. Identify Optimal method to deploy products within TAT. Handle Product Configuration team and align team for Business requirement. Responsible for closure of charging related customer impacting issues highlight by Business teams, within defined TAT. This role actively contributes to the Maker–Checker process, ensuring compliance and accuracy in configuration activities.

Applications: Intelligent Network (IN), Digital Recharge System, Recharge System (Etopup), iEOCN, Toll Free Services.

Platforms : Kubernetes Cloud (Open Shift), Linux, ORACLE, VMware etc.

Database : Oracle, TimesTen, MySQL etc.

Install Base : ~90-95 Mn Subscribers in respective zone

Key Result Areas/Accountabilities

• Product Delivery: Responsible for respective Zone Product Implementation Strategy finalization along with CPC Head. Responsible for Product quality and Go to Market delivery timelines.
• FTR&TAT: Responsible for achieving 99.99% FTR and 100% SLA on product delivery.
• Support to RA& UAT: Product Construct discussion with RA and UAT. Preparing UAT cases in discussion with RA and UAT team. Arranging Support to UAT team post product Go live.
• Obsolete Configuration clean-ups: Responsible for cleanups of Obsolete configurations from IN and Etopup system for the respective Zone
• Complaint Handling: Responsible for closure of charging related customer impacting issues.
• Team handling: Empowering team members to take ownership and contribute ideas can lead to innovative solutions and a more cohesive workflow.
• CFT Coordination: Coordination with Cross Functional Team for any charging related issues
  
  
  

Core Competencies, Knowledge, Experience

• In depth knowledge of Ericsson IN business product configuration flow/tree structure.
• Excellent knowledge of CAMEL, TCP, Diameter protocols and Gy/ESy/Gx interfaces.
• Excellent grip over Wireshark packet capture tool
• Sound knowledge of Prepaid Voice/SMS/USSD/Data charging call flow
• Timely escalation to OEM for any product related issue
• Should have strong experience in People management.
  
  
  

Must Have Technical / Professional Qualifications

B. E – Electronics & Communication/MCA/B.E. – Computer Science

Years Of Experience

10-12 years of experience.

Industries to look from

Telecom OEM, Telecom Operator (BSS, Charging, VAS)

Ideal Organizations to look from

Ericsson, Amdocs, Nokia, Optiva, Z

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership