Administrator - L3

Wipro


Date: 2 days ago
City: Jaipur, Rajasthan
Contract type: Full time
Job description:

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

͏

Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
͏

Deliver

NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails

͏ ͏

Mandatory Skills: Data Center Switching .

Experience: 3-5 Years
.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Reservation Ambassador

Raffles Hotels & Resorts, Jaipur, Rajasthan
15 hours ago
Company DescriptionRaffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.Job DescriptionPrime Function:Plan the room reservations.Ensure proper selling techniques...

Store Manager

सादा / SAADAA, Jaipur, Rajasthan
18 hours ago
ABOUT सादा / SAADAAWe are a direct-to-consumer (D2C) lifestyle brand. Our vision is to advocate the सादा / SAADAA way of living and make बेहतर / BETTER basics for everyone.#RAHOSAADAA #PEHNOSAADAATop 1% Shopify stores in India, we have been bootstrapped and profitable with industry-leading benchmarks, growing from a 100 sq. ft. garage to a 100+ people team within 4 years.So,...

Human Resources (HR) Executive in Jaipur

CONSIGN SPACE SOLUTIONS, Jaipur, Rajasthan
6 days ago
Are you a skilled and passionate HR professional looking for an exciting new opportunity? Look no further! CONSIGN SPACE SOLUTIONS is seeking a dynamic HR Executive to join our team. As an MS-Office and MS-Excel expert with excellent spoken English proficiency, you will play a key role in managing our human resources functions.Key Responsibilities Oversee recruitment and onboarding processes, ensuring...