Manager Asset Management

Position: Assistant/ Deputy Manager - Asset Management

Job Location: Jaipur, Rajasthan

Job Type: Full Time

Salary: Best in the Industry

Required Qualification: Any Graduate

Required Experience: 3+ Years of Experience in Asset Management

About the Company: Digamber Capfin Limited started in the magnificent land of Rajasthan, Jaipur in 1995 with a sole mission to empower rural Indian minds with a range of financial services is today one of the leading providers of MFI Loans in the state with over 220 branches and more than 1982 employees working every day to enable the rural population to succeed and grow, we are striving to make a change in the society.

Having focused to serve the underprivileged who live in remote villages and who don’t have access to formal credit, Digamber Finance choose to lend a helping hand to ambitious entrepreneurs who aspire to achieve big in life.

Today with a strong presence in 9 states and over 90 districts, and giving smiles to over 1 million happy faces Digamber Finance offers a wide range of microfinance solutions like agricultural loans, small business loans, dairy farm loans etc.

About the Role: We are seeking a detail-oriented and proactive IT Asset & Support Specialist to manage the organization’s IT asset inventory and provide comprehensive technical support. This dual-role position involves maintaining full lifecycle oversight of IT assets while also delivering end-user support for hardware, software, and systems-related issues to ensure seamless business operations.

Responsibilities:

IT Asset Management -

1. IT Asset Inventory Management: Maintain an accurate and up-to-date inventory of all IT assets including hardware, software, and licenses.
2. Asset Lifecycle Management: Manage the complete lifecycle of IT assets from procurement and deployment to maintenance and disposal.
3. Software License Compliance: Ensure all software is appropriately licensed and compliant with vendor agreements and legal standards.
4. Asset Tagging and Tracking: Implement and manage asset tagging systems for efficient tracking and allocation of IT resources.
5. Procurement Coordination: Work with procurement and finance teams to ensure timely acquisition of IT assets aligned with business needs and budgets.
6. Asset Disposal & Decommissioning: Oversee secure and compliant disposal or decommissioning of obsolete or non-functional IT equipment.
7. Audit Support: Provide necessary documentation and data for internal and external IT asset audits.

IT Support -

1. User Support & Issue Resolution: Offer timely technical support for hardware, software, and network-related issues with a focus on first-call resolution.
2. Helpdesk Management: Manage IT helpdesk operations including logging, tracking, prioritization, and closure of support tickets in line with SLAs.
3. Incident Logging & Tracking: Ensure proper documentation and categorization of all IT incidents with appropriate resolution or escalation.
4. Hardware & Peripheral Support: Support the setup, maintenance, and troubleshooting of desktops, laptops, printers, and other peripheral devices.
5. New User Onboarding & Offboarding: Provide IT setup and access for new hires, and ensure secure deactivation of access and retrieval of assets during offboarding.
6. Technical Documentation: Develop and maintain comprehensive documentation for IT processes, common issues, and resolutions.
7. Remote Support & Troubleshooting: Provide remote support to offsite users, ensuring minimal disruption to productivity.
8. System Maintenance & Updates: Perform regular system maintenance, patch updates, and ensure systems are secure and up-to-date.

Requirements:

• Familiarity with ITAM tools and helpdesk systems.
• Strong knowledge of Windows/Mac OS, Microsoft 365, and basic networking.
• Excellent organizational, problem-solving, and communication skills.
• Ability to manage multiple priorities and work independently or as part of a team.