TM-AM-Policy Servicing-Thane
Aditya Birla Capital
Date: 2 weeks ago
City: Remote, Remote
Contract type: Full time
Remote
Key Responsibilities
- Team Leadership & Supervision:
- Manage a team of policy servicing associates, providing guidance, training, and performance evaluations.
- Foster a collaborative environment to achieve departmental goals and maintain high morale.
- Policy Alterations & Transactions:
- Oversee processing of financial policy changes-Fund Transfer of fund value to issuance of new policy/application.
- Ensure adherence to Service Level Agreements (SLAs) and regulatory timelines.
- Vendor Management:
- Supervise vendor, ensuring timely processing of FT Request and balance payment to client account with accuracy and compliance of regulatory guidelines.
- Coordinate with internal departments and external vendors to facilitate timely billing settlements.
- Customer Service Excellence:
- Address escalated customer queries and complaints, providing resolutions in line with company policies.
- Implement feedback mechanisms to continuously improve service delivery.
- Process Improvement & Compliance:
- Regularly review and update Standard Operating Procedures (SOPs) to align with industry best practices and regulatory changes.
- Conduct audits and quality checks to ensure compliance with internal and external standards.
- Reporting & Documentation:
- Prepare and present regular reports on team performance, policy servicing metrics, and customer satisfaction.
- Maintain accurate records of all policy servicing activities for audit and compliance purposes.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
ENTERPRISE ARCHITECT L0
Wipro,
Remote, Remote
4 days ago
Job description:Job Description ͏ ͏ ͏ ͏ Mandatory Skills: Enterprise Architecting . Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our...
Program Officer – Strategic Liaison - GHS
Jhpiego,
Remote, Remote
4 days ago
OverviewJhpiego is an international, non-profit health organization and an affiliate of Johns Hopkins University, dedicated to improving the health of women and families in developing countries. For over 50 years, it has focused on providing high-quality, low-cost health care solutions, training health workers, and strengthening health systems. Jhpiego has been working in India since the 1980s in close partnership with...
State Head - BD
Nayara Energy,
Remote, Remote
6 days ago
Job DescriptionAbout Nayara Energy: Nayara Energy is a new-age downstream energy and petrochemicals company with a formidable presence spanning across the entire hydrocarbon value chain, from Refining to Retail. Nayara Energy operates in India for India driven by a relentless commitment to fuel the nation's energy aspirations. At the heart of our operations lies the Vadinar refinery, India's second-largest single-site...
