Technical Support Engineer IRC295707

Description

GlobalLogic is seeking a skilled and detail-oriented Software & Systems Analyst with a strong background in cloud technologies, software architecture, API interaction, and system monitoring. The ideal candidate should have hands-on experience with various tools and technologies such as REST APIs, SQL databases, cloud platforms, and monitoring/logging systems, with familiarity with SIEM/SOAR platforms being highly desirable for technical

support roles.

Requirements

• Over 2 years of experience working with cloud computing concepts and architectures.
• Proficient in testing and interacting with REST APIs using tools such as Postman, cURL, Swagger, and browser developer tools, with the ability to read and analyze code written in Python or C#.
• Knowledge of cloud-native monitoring and alerting tools.
• Excellent problem-solving abilities and keen attention to detail, combined with strong verbal and written communication skills for conveying complex technical information in a clear and simplified manner.
• Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
• Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
• Must be ready to join immediately
  
  
  

Job responsibilities

• Analyze, test, and interact with REST APIs using tools such as Postman, Swagger, cURL, and Chrome DevTools.
• Read and interpret application source code (primarily Python or C#) to support debugging and feature analysis.
• Perform database queries and data analysis using SQL and work with Relational Database Management Systems (RDBMS).
• Utilize cloud platform services to understand system behavior and identify issues or inefficiencies.
• Leverage monitoring and logging tools to diagnose performance issues and ensure system reliability.
• Collaborate with development, DevOps, and security teams to support system operations and incident response.
• Assist in the integration and use of SIEM/SOAR systems for enhanced security operations.
  
  
  

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.