Team Member - Customer Service_Thane

Aditya Birla Capital


Date: 2 hours ago
City: Remote, Remote
Contract type: Full time
Remote
Job Purpose - Manage operational activities across branches and ensure adherence to policies, TAT, audit, and compliance standards.

Key operational responsibilities

Monitor daily branch operational activities.

  • Review documentation and operational controls.
  • Ensure timely processing of disbursement, renewal, and closure requests.
  • Track operational MIS and productivity reports.
  • Coordinate with audit, risk, and compliance teams.
  • Support resolution of customer escalations.
  • Monitor branch-level discrepancies and exceptions.
  • Conduct process training for branch teams.

Skills Required -

Strong operational and analytical skills.

  • Knowledge of gold loan lifecycle management.
  • Team coordination and process management.
  • MIS reporting and audit handling capability.

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