Support Engineer, Ryan
Amazon
Date: 2 weeks ago
City: Hyderabad, Telangana
Contract type: Full time
Description
As a Support Engineer in International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations/engineering, and addressing risks in hardware/software. You will also work closely with our development team to make solutions operationally excellent, identify and resolve software bugs, and improve product quality.
Key job responsibilities
The International Seller Growth(ISG) Team’s mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces. We partner with New Seller recruitment to build best-in-class solutions that allow new Sellers to reach a wide customer base and drive billions of dollars in revenue. You will be part of the ISG Support Engineering team.
Basic Qualifications
Company - ADCI HYD 13 SEZ
Job ID: A10474991
As a Support Engineer in International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations/engineering, and addressing risks in hardware/software. You will also work closely with our development team to make solutions operationally excellent, identify and resolve software bugs, and improve product quality.
Key job responsibilities
- Troubleshoot and diagnose software issues – On call support
- Resolve technical problems in a timely and efficient manner
- Maintain a comprehensive knowledge of product documentation and features
- Document and track customer and system issues
- Provide feedback to the development team on product issues and support in implementation of potential improvements
- Automate manual tasks and workflows
- Stay up-to-date on the latest software releases and updates
- Migrate existing Native AWS solutions from AWS Console into packaged and automated DevOps pipelines (infrastructure as code, implementing CI/CD practices and automated unit testing)
- In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives.
The International Seller Growth(ISG) Team’s mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces. We partner with New Seller recruitment to build best-in-class solutions that allow new Sellers to reach a wide customer base and drive billions of dollars in revenue. You will be part of the ISG Support Engineering team.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in development or technical support
- Knowledge of web services, distributed systems, and web application development
- Experience with REST web services, XML, JSON
Company - ADCI HYD 13 SEZ
Job ID: A10474991
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Specialist Deputy Manager, BCM Specialist, Hyderabad
Deloitte,
Hyderabad, Telangana
3 days ago
Summary Position Summary The BCM Specialist role sits within the Business Continuity & Resilience team in the USI Office of Security. This role is responsible for developing, testing, maintaining, and refining Deloitte’s Business Continuity Management (BCM) program for the US India offices. The BCM Specialist works with stakeholders across Security, Office Operations, Cyber & Technology, Office Management, and the business...
Lead, Corporate Tax
Invesco,
Hyderabad, Telangana
1 week ago
As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint,...
Senior Consultant - Customer Service transformation And AI
EY,
Hyderabad, Telangana
1 week ago
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working...
