Sr Software Engineer

Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!

What you'll do...

Required Skills & Experience

ServiceNow Technical Expertise

• Deep understanding of the ServiceNow data model, especially CMDB, Incident, Change, Request, and Asset tables.
• Strong experience with Flow Designer, Import Sets, Transform Maps, and Scripted REST APIs.
• Hands-on experience configuring MID Servers and managing integrations (can be optional)
• Proven ability to rebuild or modernize workflows from legacy ITSM platforms.
  
  

Data & CMDB Expertise

• Expertise in data mapping, normalization, reconciliation, and relationship modeling.
• Strong understanding of ServiceNow CMDB.
• Experience handling large-scale data migrations with high data quality standards.
  
  

ITSM & Process Knowledge

• Solid understanding of ITSM and ITIL processes and their implementation in ServiceNow. (very important)
• Experience with Service Catalog, Request Management, and Knowledge Management.
• Ability to bridge business needs with technical execution.
  
  

Integration Skills

• Strong experience with REST/SOAP APIs and enterprise integrations.
• Knowledge of authentication and security best practices.
• Experience integrating ServiceNow with enterprise systems and monitoring tools.
  
  

Why This Role Is Critical

• Owns the core migration logic, scripting, and platform configuration.
• Ensures clean, accurate, and reliable CMDB and ITSM data.
• Bridges business requirements and technical implementation.
• Maintains integration continuity during and after migration.
  
  

What you'll bring to the team...

Education

• ServiceNow certifications (CSA, CIS – ITSM, CIS – CMDB, or Architect-level certifications).
• Exposure to Discovery, Service Mapping, or CSDM.
• Wanting to learn more, curious, comfortable working with strict timelines
  
  

Work Experience

• 5 years minimum related work experience
  
  

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.