Sr Pricing Analyst

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

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Job Description

What you get to do in this role:

• Serve as a trusted advisor to field on ServiceNow pricing and product models, product configuration, programs, and policies
• Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success
• Help strengthen sales effectiveness, compliance with global pricing policies, and pricing framework scalability
• Responsible for planning, performing, and implementing process improvement initiatives related to pricing governance
• Responsible for maintaining, keeping current, and enhancing the process and policy documentation related to pricing and portfolio management review and ensuring broad communication of the processes. This includes ensuring that the current processes are clearly documented in a user-friendly fashion and readily available in an intuitive way.
• Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions
• Establish strong partnership with the Sales, BU, Finance, Legal and other functional teams on the day-to-day aspects of deal process
• Handling queries from various requestors to investigate and resolve pricing related issues    
• Collaborate with other teams to obtain query responses within defined SLAs
• Identify and diagnose issue category, and support problem resolution

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 4-8 years’ experience in pricing operations or revenue management as a project manager business or operations analyst.
• Expertise in understanding technical details and designing solutions to meet business needs.
• Strong intellectual curiosity and ability to understand and evaluate business constraints to ensure pricing strategies are operationally executable and risks are managed.
• Excellent knowledge of Cloud go-to-market and business models.
• Solid understanding of business process management best practices to support business teams.
• Demonstrated results in managing a portfolio of prices to hit financial targets.
• Strong data analysis skills using Excel and familiarity with dashboarding tools like PowerBI, Tableau, or Qlik Advanced skills using Microsoft Word, Excel, PowerPoint, Visio, Project, or similar products.
• Strong verbal and written communication and presentation skills.
• Prior experience handling multiple projects in a fast-paced environment.
• Ability to collaborate and work cross-functionally across many functional teams.

Preferred skills & experience:

• Business process design, QA, project management, and/or Agile SDLC experience.
• Prior experience using the ServiceNow or CPQ platforms.
• Prior experience as a user or administrator of cloud-based software

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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